Reverse Logistics Manager

Academy•Cookeville, TN

8d•Onsite

About The Position

Academy Sports + Outdoors is seeking a Reverse Logistics Manager to oversee the operations at the Katy Distribution Center. This role is responsible for managing the entire reverse logistics process, including returns off-load, e-commerce return processing, RTVs/RTS processing, new store setups, and supply team operations. The manager will provide direct supervision to team leads overseeing these areas and ensure accurate inventory management, timely execution of production, and proper submissions. This position requires a strong understanding of reverse logistics, warehouse operations, and process improvement, along with excellent communication and project management skills. The role also involves analyzing business data to report on operating trends and KPI measurements, handling escalations, and identifying revenue opportunities within reverse logistics projects. Adherence to company policies, procedures, and safety rules is essential.

Requirements

High School diploma or equivalent required
Bachelor's degree in industrial engineering, management, logistics or relevant discipline or equivalent experience in lieu of degree
3+ years of experience in related reverse logistics and/or supply chain field
Experience with Warehouse Management Systems
Knowledge of Reverse Logistics experience
Knowledge of warehouse operations
Proven track record of process improvements
Exceptional communication and interpersonal skills (written and verbal)
Strong project management skills
Ability to comprehend effectively and to communicate clearly
Ability to hear and specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Constantly stand, walk, reach, handle, use repetitive motions (hand/wrist/fingers) and feel; frequently required to stoop, crouch, use fingers, grasp, push, and pull; occasionally required to balance
Constantly lift up to 20 pounds; frequently lift 21 to 40 pounds, and occasionally lift 41 to 60 pounds
Adhere to company work hours, policies, procedures and rules governing professional staff behavior

Responsibilities

Directly responsible for the Katy Distribution Center Reverse Logistics operation; returns off-load, eCom return processing, RTVs/RTS processing, new stores set up, and supply team operations.
Direct supervision of team leads over eCom returns, Returns, RTV’s/RTS and supplies.
Assists in the completion of processes and operating practices used to manage product returns, insuring accurate inventory management, timely execution of production, count verifications and submissions.
Submission of daily production tracking reports for each group’s performance; Returns, RTV/RTS, eCom returns, and supplies.
Manages daily workload, continual process improvements, and implements appropriate teams to ensure completion to operational targets.
Applies system knowledge and analytical skills to extract business data to report operating trends for Reverse Logistics and KPI measurements.
Handles multiple incoming escalations appropriately.
Identifies and communicates actionable support cross-functionally to internal and external stakeholders.
Assists in Reserve Logistics projects/revenue opportunities.
Adheres to company policies, procedures, and safety rules.
Duties may change and be required to perform other duties as assigned.