Revenue Training Specialist (Hybrid)

KnowBe4•Washington, DC

8d•Hybrid

About The Position

KnowBe4 is a global leader in Human Risk Management, trusted by over 70,000 organizations worldwide. They have been pioneering security for over 15 years, with AI-powered solutions since 2016. Their HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures and reduce human risk. KnowBe4 believes in protecting organizations and creating a positive environmental impact, emphasizing collective resilience. The Revenue Training Specialist facilitates apprenticeship training initiatives for all sales, customer success, and revenue-generating teams. This role involves ongoing skill development programs, assessments, coaching, and ensuring adherence to company policies. The specialist collaborates cross-functionally to align training with business goals, promotes continuous learning, and develops skilled revenue generators to drive growth.

Requirements

High school diploma or GED is required.
A minimum of 1 year of proven work experience in sales, sales management and/or quality control in a sales-related role
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong verbal and written communications
Excellent time management and organization skills
Excellent listening skills
Ability to find the root cause of why an employee may be struggling
Strong statistical analysis skills
Strong skills in working with people
Strong skills in developing plans and drills to help employees

Responsibilities

Facilitate the delivery of comprehensive sales development initiatives aimed at cultivating a high-performing salesforce within the apprenticeship program.
Conduct skills-based assessments, role-plays, demonstrations, and practical exercises to evaluate trainees’ knowledge, identify skill gaps, and provide targeted coaching and training plans.
Monitor performance metrics and statistics for revenue trainees, identify areas for improvement, and implement corrective training interventions to address performance issues.
Collaborate with cross-functional teams to ensure alignment between training programs and organizational goals, policies, and procedures.
Review and inspect Salesforce data, statistics, customer interactions, and administrative tasks to ensure compliance with policies and procedures, and provide coaching and guidance to enhance data accuracy and customer handling.
Provide genuine feedback regarding the fit and potential of trainees in coordination with Human Resources and hiring managers.
Collaborate with subject matter experts, managers, and stakeholders to identify training needs, gather feedback, and continuously improve training programs to align with evolving business requirements.
Leverage learning management systems (LMS) and other digital platforms to streamline training delivery, tracking, and reporting.
Stay current with industry trends, best practices, and emerging technologies in sales and customer success, and training methodologies to enhance the organization’s training offerings.
Provide genuine recommendations as to the discipline and/or firing of new sales hires to which Sales Leadership gives significant weight.