Revenue Supervisor-Finance Department - City of Fresno

Fresno Regional Workforce Development Board•Fresno, CA

7d•Onsite

About The Position

The City of Fresno, Utilities Billing and Collections section collects utilities payments for City provided utilities services, such as Water, Sewer, Sanitation and Residential Solid Waste. The section is also responsible for the meter reading and collection of data required to produce accurate volumetric billings for customer water consumption. The work group also manages a series of work tasks related to collection processing and recording of all current and delinquent monies due for these City provided services. The City of Fresno is seeking a Revenue Supervisor to oversee the work of staff responsible for billing, collections, and customer service for utility services. The successful candidate will be responsible for supervising personnel who perform various tasks related to utility services, including billing, collections, and customer service; troubleshooting service orders, printing, and sorting service orders, and closing service orders; dispatching water turn-on/off services; posting and transferring cash; managing vehicle maintenance and collaborating with a collections vendor to resolve disputes and prevent fraud.

Requirements

Three (3) years of experience in the issuance of licenses and permits, utility billing, collections, processing parking citations, and/or governmental accounting.
One year of lead or supervisory work experience.
Possession of a valid California Driver's License may be required at time of appointment.

Nice To Haves

Directly related experience in utility billing and collections may be deemed most qualified for the panel interview process.

Responsibilities

Oversee the work of staff responsible for billing, collections, and customer service for utility services.
Supervise personnel who perform various tasks related to utility services, including billing, collections, and customer service.
Troubleshoot service orders, print and sort service orders, and close service orders.
Dispatch water turn-on/off services.
Post and transfer cash.
Manage vehicle maintenance.
Collaborate with a collections vendor to resolve disputes and prevent fraud.