Supervisor of Revenue Cycle Management

IWP Careers•Andover, MA

1d•Onsite

About The Position

The Supervisor of Revenue Cycle Management oversees daily billing and payment posting operations, including both electronic and paper billing processes. This role provides direct supervision to billing, cash application, and document processing staff to ensure accurate and timely payment posting, effective resolution of billing issues, and compliance with payer and customer requirements. The Supervisor supports billing, assists with the implementation of new billing processes, and collaborates closely with internal teams, carriers, and Pharmacy Benefit Managers (PBMs) to optimize cash flow, promote operational efficiency, and support overall revenue cycle performance.

Requirements

Minimum of 3–5 years of experience in billing, cash application, or revenue cycle operations, including required supervisory or lead experience.
Demonstrated experience with both electronic and paper billing processes required.

Nice To Haves

Experience working with Pharmacy Benefit Managers (PBMs), insurance carriers, or workers’ compensation billing preferred.

Responsibilities

Prioritize, assign, and oversee daily work for electronic billing specialists, cash application staff, and document processing teams.
Provide daily oversight and direction for operational support related to billing and cash application functions.
Manage onboarding and training for new employees and support the ongoing professional development of existing staff.
Monitor productivity, accuracy, and quality metrics to ensure performance standards and service–level agreements (SLAs) are met.
Oversee the timely and accurate generation, submission, and processing of electronic and paper invoices.
Ensure all paper invoices are properly prepared and mailed to the correct carriers or entities.
Establish, implement, and support billing workflows and system controls to promote efficient revenue cycle operations.
Supervise the accurate and timely posting of payments, adjustments and reversals across all billing platforms.
Review electronic remittance advice (ERA) and explanation of benefits (EOB) data to ensure correct cash application.
Support reconciliation efforts to ensure alignment between billed charges, payments received, and system balances.