Revenue Services Account Representative

Connecticut Water Service, Inc.•Saco, ME

7d•$24 - $38•Hybrid

About The Position

We have an opening in our Revenue Services department for an Revenue Services Account Representative. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K). This is a hybrid work opportunity, meaning that employees are eligible to work remotely for part of the work week, dependent on job function and business needs. The revenue services account representative is responsible for providing excellent customer service and support to customers and employees in a professional and efficient manner and satisfactorily resolving issues. The Revenue Services Account Representative will be cross trained to support and provide backup coverage to other positions in Revenue Services to ensure meter reading data, billing, collections and cash functions continue uninterrupted during scheduled and unscheduled absences. RSA Rep will provide support and training to Customer Service as needed. This position will also be trained to be proficient on the phones to provide world class customer service to cover phones for the customer service team as needed as well as responsible for making outgoing phone calls for revenue service work to include but not limited to scheduling meter work, billing correction explanation, credit adjustments. Provides support as required to identify, research, analyze, resolve, and implement the correction process for various problems. Assists with review and analysis of billing, collections, and payment account issues. Individual must have a thorough knowledge of Company rules and MPUC regulations in order to provide resolution for customer issues due to the application process of billing, collections and metering. Provides support as needed to test new programs. Additional responsibilities as assigned.

Requirements

High School diploma required
Accounting Principles skillset
Analytical analysis and problem solving skills
Customer information system (CIS)
High proficiency in General Office Software
Detailed oriented
5 or more years' experience required

Nice To Haves

additional education preferred
2 years’ experience working in Accounts Receivable and/or Payable reconciliation is preferred

Responsibilities

Providing excellent customer service and support to customers and employees in a professional and efficient manner and satisfactorily resolving issues.
Cross-trained to support and provide backup coverage to other positions in Revenue Services to ensure meter reading data, billing, collections and cash functions continue uninterrupted during scheduled and unscheduled absences.
Provide support and training to Customer Service as needed.
Trained to be proficient on the phones to provide world class customer service to cover phones for the customer service team as needed.
Responsible for making outgoing phone calls for revenue service work to include but not limited to scheduling meter work, billing correction explanation, credit adjustments.
Provide support as required to identify, research, analyze, resolve, and implement the correction process for various problems.
Assist with review and analysis of billing, collections, and payment account issues.
Provide resolution for customer issues due to the application process of billing, collections and metering, with a thorough knowledge of Company rules and MPUC regulations.
Provide support as needed to test new programs.
Additional responsibilities as assigned.