Account Services Representative

Avis Budget Group • Tulsa, OK

7d • Onsite

About The Position

Provides high-level specialized customer service for large corporate customers with the purpose of retaining and growing corporate business. Essential duties and responsibilities, shown below, will vary accordingly based on assignment.

Requirements

• HS Diploma or equivalent required.
• Minimum of two years sales and/or customer service experience required.
• Highly proficient/advanced PC skills using MS Outlook, MS Office and multiple specialized software applications.
• Strong negotiation, decision-making and problem-solving skills
• Good customer service skills
• Strong verbal and written communication skills
• Strong detail organization and organizational skills
• Able to multitask and prioritize effectively
• Excellent telephone and listening skills, specifically requiring professional telephone demeanor to effectively serve clients.
• Ability to work in a fast-paced team environment
• Regular and punctual attendance required

Nice To Haves

• Some college preferred.
• Previous contact center experience.
• Previous experience providing “concierge/prestige” level services for corporate and Fortune 100 customers.

Responsibilities

• Provide customer service and administrative support to contracted accounts.
• Provide highly accurate and prompt responses to customer inquiries and concerns.
• Complete and process forms and/or special reports related to reservation special handling requirements and requests.
• Interact with executives of accounts that range in size.
• Provide general information regarding ABG locations, service, policies and procedures.
• Maintain accurate listing of ABG charge cards of corporate accounts.
• Maintain accurate listing of corporate account wizard information.
• Promote special offers.
• Free-sell and extend corporate rentals as needed.
• Coordinate specialist needs of executive-level reservations.
• Provide administrative support including but not limited to writing correspondence, faxing, ordering renter applications.
• Coordinate future reservations and/or investigate customer service issues through telephone and email communication with field operations associates.
• Investigate and respond to any customer service or billing issues.
• Communicate and collaborate with team members, account managers and ABG personnel in order to retain and grow the business of corporate accounts.

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions.
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED