Member of GTM Staff, Founding Revenue Operations

Pace•New York City, NY

5d•Onsite

About The Position

Pace is an AI operations partner for the world's leading insurers. We combine the speed of AI agents with expert review by our insurance operations team to automate insurance tasks. Almost $400bn per year is spent on outsourcing in financial services outsourcing every year. We’re here to change that working side-by-side with some of the largest companies in the world. We're looking for our first Revenue Operations hire. Someone who can build the function from scratch and grow with it. You'll sit at the intersection of Sales, Marketing, and FDE, giving the GTM team the data, systems, and processes they need to operate at their best. This is a foundational role. You won't be walking into an existing playbook. You'll write it.

Requirements

4–7 years in Revenue Operations, Sales Operations, or a closely related role
Experience at an early-stage B2B SaaS company (you've built things, not just inherited them)
Deep expertise in CRM administration (Salesforce strongly preferred)
Strong analytical instincts: you're comfortable in SQL, Excel/Sheets, and BI tools, and you ask good questions of data
Track record of designing sales processes that actually get adopted, not just documented
Ability to move fast and work across functions. You're as comfortable talking to an AE as you are to the CEO
Clear, precise communicator who can translate complexity into decisions

Nice To Haves

Experience selling or working with insurance, financial services, or other regulated enterprise verticals
Familiarity with enterprise procurement cycles and multi-stakeholder deals
Prior experience as a founding or first RevOps hire

Responsibilities

Own the full RevOps tech stack: CRM, sales engagement, marketing automation, revenue intelligence, and ensure it scales with the business
Design and enforce the data model: accounts, contacts, opportunities, pipeline stages, and attribution
Integrate tools across the GTM stack and eliminate manual data entry wherever possible
Build and maintain dashboards that give leadership real-time visibility into pipeline health, conversion rates, and forecast accuracy
Own the weekly forecast process alongside the Head of Sales
Identify gaps and leakage across the funnel and drive improvements
Design and document the end-to-end sales process, from lead qualification through close and keep it current as we evolve our motion
Build playbooks, templates, and tooling that reduce friction for the AE team
Support deal desk for complex, non-standard opportunities
Lead territory planning, quota setting, and capacity modeling at each planning cycle
Build compensation plan models and administer commissions accurately and on time
Partner with Finance on ARR reporting, bookings definitions, and GTM budget planning