Revenue Operations Supervisor I

State of Nebraska•Lincoln, NE

6d•Onsite

About The Position

Under supervisory direction, manages an assigned unit in the Operations Section of the Nebraska Department of Revenue. Assists with supervision over a number of assigned staff engaged in tax processing. This position is responsible for the day-to-day supervision of the Initial Operations Section of Revenue. This section is responsible for processing all incoming tax documents for the Department. Qualified candidates should possess the following traits: a strong work ethic, dedication to the development of a high quality work product, a high level of accountability for processing success, and fostering an atmosphere of teamwork, collaboration, and innovation.

Requirements

Associate's Degree in accounting, finance, management, business administration, or public administration and one year of experience in processing tax forms or processing other accounting, financial or management documents, OR work experience comparable to that listed above may be substituted for the education requirement on a year for year basis.
Knowledge of agency policies, procedures and programs related to the scope of tax processing.
Knowledge of the purpose and functions of various tax programs within the Department of Revenue.
Knowledge of the techniques of accounting, computers and information retrieval devices.
Knowledge of the principles and practices of supervision.
Knowledge of organizational policies, procedures and programs related to the processing of forms, and records.
Knowledge of current document processing equipment and software.
Skills in coaching employees regarding performance and behavior.
Skills in prioritizing and assigning work to others.
Skills in analyzing data to plan work flow and improve efficiency of the area.
Ability to respond in person, by telephone, email and correspondence to upper level management and taxpayers.
Ability to operate a computer utilizing numerous screens and commands.
Ability to develop policy/ evaluation methods and techniques.
Ability to instruct tax-processing staff on policies and procedures.
Ability to make decisions pertinent to the development implementation, application and interpretation of policies, procedures, and standards.

Nice To Haves

Knowledge of Department of Revenue tax filing systems
Expert-Level knowledge of spreadsheets and Excel

Responsibilities

Plans, assigns and directs the work activities of assigned staff to attain work goals and ensure consistent application of administrative and program policies, procedures, and standards.
Prepares files and reports for operations supervisors and staff to determine the appropriateness of decisions and actions taken by workers.
Confers with Revenue Operations Supervisor Il to develop and/or update policies, procedures and standards.
Confers with other supervisors to identify the type and impact of work problems, and to formulate possible solutions to section problems.
Helps develop and implement short-range plans for processing programs and other internal procedure guidelines to ensure correct administration, completion, and recording of tax returns within the section.
Completes special projects as assigned by the Revenue Operations Supervisor ll.
Assists in developing and evaluating work performance standards and their application. Requires coaching, goal setting, quarterly evaluations and other performance management tasks.
Makes decisions regarding daily work schedules and helps establishes section priorities.
Compares work performance of assigned staff with established standards to determine the quality and quantity of the employee's work. Identifies employee-training needs.