Revenue & People Operations Supervisor

SSA Group•Naples, FL

3d•Onsite

About The Position

The Revenue & People Operations Supervisor supports the daily financial and people operations of the location, performing the hands-on work of cash office administration, HQ reporting, accounts payable coordination, and day-to-day people operations tasks across the employee lifecycle. This role may supervise assigned team members, providing task direction and quality checks on their work under the guidance of the General Manager. The Revenue & People Operations Supervisor operates primarily through direct execution of established processes — cash reconciliation, timekeeping administration, onboarding coordination — escalating discrepancies, policy questions, and non-routine issues to site leadership rather than resolving them independently. Their core responsibility is the accurate, timely, and compliant completion of daily financial and people-operations tasks that keep the location running.

Requirements

Five years of cash handling experience
Three to five years of administrative, cash room, or related operational experience
Prior experience coordinating or supervising the work of others in a fast-paced operational environment
Experience supporting hiring, onboarding, employee records, or attendance/timekeeping administration (including I-9 compliance and recordkeeping)
Must be 18 years of age or older
Physical ability to stand and walk for extended periods and to move and handle boxes up to 35–50 lbs as necessary
Ability to work varied hours, including nights, weekends, and holidays as business requires
Valid driver's license required for roles involving a company vehicle or golf cart, subject to DMV check

Nice To Haves

Experience supporting a frontline, hourly, or seasonal workforce preferred
All educational backgrounds accepted
ServSafe or Food Handling Certification a plus
Bilingual skills, if relevant to the workforce population, a plus

Responsibilities

Perform the daily work of cash office administration and financial reporting, following established HQ processes and escalating variances to the Management team.
Supervise assigned cashiers, evaluate performance, and coach and document cash handling practices.
Oversee daily cash office operations, ensuring accuracy, security, and timely completion of HQ-required reporting.
Complete required HQ reporting, including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, Invoicing, Fintech, and Sales by Stand reports.
Administer HQ Accounts Payable software and related transmissions and reports.
Contact vendors to reconcile invoice discrepancies, shortages, overshipments, or arrange emergency shipments.
Meet fiscal deadlines and communicate financial variances to the Management team promptly.
Support payroll and controllable profit tracking within established budget guidelines through scheduling and coverage planning.
Provide day-to-day administrative and facilities support for the location, following established procedures and communicating issues to the appropriate team.
Maintain storage systems and warehousing procedures to support efficient use of space.
Provide branch administrative support, including phones, word processing, and related office functions.
Document and communicate discrepancies, including employee accountability issues, to the office and Management team.
Communicate routinely with SSA HQ, the Director of Audits and Controls, the Office Team, and the client and site Management Team.
Maintain a clean, safe, and organized work environment, and support SSA safety training and daily operational expectations.
Support the on-site employee experience from hire to exit, helping build a welcoming and engaged team culture.
Help execute HQ-led and local employee engagement activities under the direction of leadership.
Serve as the first point of contact for day-to-day questions on EAP, leave, and benefit programs, directing employees to the correct resource.
Support the recruiting cycle for hourly roles, including postings, pipeline management, screening, and interview coordination.
Own end-to-end onboarding coordination and start-date readiness, including new hire documentation, uniforms, badges, and access credentials.
Administer timekeeping and training tracking per established company processes, flagging discrepancies and escalating recurring patterns rather than resolving policy questions independently.
Ensure timeclocks are set up and working properly, with employee time records accurate and approvals submitted within payroll deadlines.
Help department managers track attendance trends, absences, tardiness, and missing punches, flagging discrepancies for manager follow-up per established processes.
Coordinate site-level training for new hires and frontline team members on policies and day-to-day practices.
Track completion of required training and maintain training records to company standard.
Support employee separations with proper documentation and a respectful, compliant offboarding process.
Support site-level compliance with employment law, recordkeeping, and SSA safety standards, partnering with Payroll, People Department, and HQ.
Model accountability, professionalism, and strong work ethic for the team.
Supervise and coordinate the day-to-day work of assigned team members, ensuring timely and accurate completion of core processes.
Provide clear direction, training, and coaching to help team members perform consistently.
Monitor workload and process execution to maintain efficiency and responsiveness at the location.

Benefits

Full-Time, non-exempt, eligible for overtime pay.
Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
Up to 40 hours Paid Bereavement.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable
Tuition Discount through Partnership College
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
Equal opportunity employer. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.