Revenue Operations Specialist
About The Position
For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150+ health, wellness, lifestyle and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing. This role will initially be worked in the office 3 days a week and 2 days from home. At some point and time in 2027 (Spring to Summer) will revert to five days in the office.
Requirements
- High school diploma or equivalent.
- Minimum 1-2 years of administrative, operations, customer service, call center, data administration, or related experience.
- Strong computer skills and proficiency with Microsoft Office applications.
- Ability to manage multiple inboxes, queues, reports, and recurring tasks while maintaining accuracy and service standards.
- Must be able to manage inbound calls as back-up to Agent Administrators.
Nice To Haves
- Bachelor’s degree in business, accounting, operations, or a related field.
- Prior experience in operations auditing, member administration, commission support, payment processing, reporting, or regulated service environments.
- Experience working across multiple lines of business, third-party vendors, clients, agents, and cross-functional internal departments.
Responsibilities
- Perform all aspects of member data entry, including new member additions, edits to existing member records, payment processing support, and payment posting activities.
- Perform selected group data administration, including initial group setup, ongoing validation, and audits of group information within the administration system.
- Assist with agent enrollments, agent setup, agent maintenance, and daily agent correspondence across assigned channels.
- Manage high-volume agent support activity, including inbound agent calls.
- Research member, group, agent, and payment related issues, including member record verification, group member verification, group membership audits, commission questions, and payment issue research.
- Review and analyze internal and external commission structures for agents and coordinate with other departments to support accurate commission processing.
- Generate, audit, validate, and track monthly and ad hoc reports for agents, groups, clients, members, and internal stakeholders.
- Create, validate, and distribute routine and extraordinary written member, agent, client, and internal communications including letters and email correspondence.
- Interface with third-party vendors, institutions, clients, agents, and internal departments to support operations relationships, data accuracy, service delivery, and issue resolution.
- File, retrieve, and maintain enrollment, agent, group, commission, and supporting operational documents in accordance with department standards.
- Assist with department queues, inboxes, audits, month-end activities, and other operational tasks.
- Serve as backup support for the agent service unit and cross-train across multiple lines of business to support departmental coverage.
- Participate in special projects, process improvements, reporting enhancements, and operational initiatives as assigned.
- Ensure work is completed accurately, timely, confidentially, and in compliance with company policies and applicable law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
