Revenue Operations Manager

Location3 Media•Denver, CO

9d•$100,000 - $125,000•Hybrid

About The Position

Location3 is seeking a Revenue Operations Manager to own the systems, controls, and reporting that connect what the company sells to how it delivers. This role will ensure that contracts, scopes, pricing, resourcing, Salesforce, and billing remain aligned, surfacing and escalating variances with their financial and delivery impact. The position will oversee the operational workflow from signed agreement to client launch across various departments, manage recurring revenue operations reporting for leadership, oversee Zendesk and franchisee support operations, and act as the operational liaison for fluency vendors, including service reviews, performance tracking, and capacity forecasting.

Requirements

Five or more years in revenue, business, client, or agency operations where accuracy was measured.
Strong Salesforce skills, including reporting, dashboards, and data governance.
Understanding that this is a documentation and reporting job before it is a systems job.
Ability to separate a one-time exception from a failing process.
Willingness to move cross-functional work forward without direct authority.

Nice To Haves

Experience with Zendesk.
Experience with capacity planning.
Experience with vendor management.

Responsibilities

Ensure commercial and delivery alignment, including contracts, scopes, pricing outputs, resourcing plans, Salesforce records, and billing. Surface and escalate variances with financial and delivery impact.
Manage the client onboarding and launch operational workflow from signed agreement to launch, coordinating across Business Development, Account Leadership, Finance, Operations, Performance Media, and SEO.
Generate recurring revenue operations reporting for leadership on contract status, onboarding pipeline, staffing alignment, support performance, and scope compliance, focusing on exceptions and actions.
Oversee Zendesk and franchisee support operations, tracking ticket volume, response and resolution times, and escalation patterns, and tracing them back to their causes.
Act as the operational liaison for fluency vendors, conducting service reviews, monitoring performance against expectations, and forecasting capacity.