Revenue Operations Manager

Okta•San Francisco, CA

27d•Hybrid

About The Position

Okta is seeking an experienced Revenue Operations Manager to join their team. This role, based in the US, will serve as a critical strategic bridge between operational initiatives and cross-regional execution, primarily focusing on the Americas region while also supporting the APAC international team. The Revenue Operations Manager will be a vital member of the Revenue Operations team, responsible for overseeing projects and initiatives, driving system enhancements, and acting as a subject matter expert on processes impacting the entire organization.

Requirements

6–8+ years of experience in Order Management, Sales Operations, Deal Desk, or a related role
Advanced knowledge of operations systems and tools such as Salesforce, CPQ, NetSuite, Tableau, or similar platforms preferred
Ability to move fast, adapt, and thrive in a dynamic and fast changing environment

Nice To Haves

Strong operational contributor with a solid understanding of end-to-end quote-to-cash processes and how upstream and downstream decisions impact outcomes.
Strategic curiosity and a practical approach to identifying issues and supporting continuous improvement.
Operational strength, with experience working through complex processes, policies, and systems.
Sound judgment when evaluating information, prioritizing work, and handling non-standard scenarios.
Clear and effective communication skills, with the ability to work across teams and explain processes or decisions.
Adaptability and comfort managing multiple priorities in a dynamic environment.
A forward-looking mindset, including openness to using automation and AI-enabled tools to improve how work is done.

Responsibilities

Own territory execution across assigned regions, ensuring bookings adhere to company policy, maintain accuracy, and meet compliance requirements throughout the process.
Serve as a subject matter expert for complex, high-value, and non-standard transactions across these regions.
Serve as a primary execution and escalation partner for the Finance Global Capability Center (FGCC), providing guidance on high-complexity scenarios and supporting the consistent application of policy and process.
Partner closely with Sales, Deal Desk, Finance, and related global teams to support complex deal structures and ensure transactions are executed in line with defined processes and controls.
Support managing month-end and quarter-end close activities, including preparing, reviewing, improving, and troubleshooting reconciliations as required, and serve as an escalation point for issues and exceptions.
Proactively identify discrepancies, trends, and opportunities for process improvement through ongoing review of operational data and workflows.
Develop and analyze business performance reporting to ensure an accurate reflection of operational results, creating reports and dashboards that support planning and decision-making.
Oversee and support multiple operational and process improvement initiatives, ensuring work is completed efficiently and aligned to expected outcomes.
Work with Business Technology and Finance Transformation teams to support system enhancements, including UAT participation, validation of changes, and issue resolution as needed.
Support training and enablement efforts both within the team and cross-functionally on processes, complex scenarios, and operational best practices.
Utilize automation and AI-enabled tools, where appropriate, to improve efficiency, accuracy, and scalability across Revenue Operations workflows.