Revenue Operations Manager

Location3 Media•Denver, CO

3d•Hybrid

About The Position

Location3 is seeking a Revenue Operations Manager to own the systems, controls, and reporting that connect sales to delivery. This role ensures alignment across contracts, scopes, pricing, resourcing, Salesforce, and billing. The company specializes in serving brands that grow through local operators, requiring marketing efforts to work across numerous local markets simultaneously, managed by independent owners rather than a corporate team. They also develop LOCALACT, a platform for these owners to manage their local marketing.

Requirements

Five or more years in revenue, business, client, or agency operations where accuracy was measured.
Strong Salesforce skills, including reporting, dashboards, and data governance.
Ability to understand that this is a documentation and reporting job before it is a systems job.
Capacity to separate a one-time exception from a failing process.
Willingness to move cross-functional work forward without direct authority.

Nice To Haves

Experience with Zendesk.
Experience with capacity planning.
Experience with vendor management.

Responsibilities

Ensure commercial and delivery alignment, maintaining contracts, scopes, pricing outputs, resourcing plans, Salesforce records, and billing in sync, and surfacing variances with financial and delivery impact.
Manage the client onboarding and launch operational workflow, coordinating across Business Development, Account Leadership, Finance, Operations, Performance Media, and SEO.
Develop and deliver recurring revenue operations reporting for leadership on contract status, onboarding pipeline, staffing alignment, support performance, and scope compliance, focusing on exceptions and actions.
Oversee Zendesk and franchisee support operations, tracking ticket volume, response and resolution times, escalation patterns, and satisfaction, and tracing them to their causes.
Act as the operational liaison for fluency vendors, managing service reviews, performance against expectations, and capacity forecasting.