Revenue Operations Manager

ReturnPro•Aventura, FL

3d•Onsite

About The Position

This role is unique as it involves building the revenue operations infrastructure from the ground up, rather than maintaining an existing system. The position sits at the intersection of Sales, Marketing, Finance, and Product, acting as the deal desk and architect for the commercial team. Initially, the role is hands-on, focusing on pricing, proposal quality, and establishing foundational processes. As the business scales, there is an opportunity to build and lead a team, taking full ownership of the CRM. The role offers significant growth potential and the chance to influence commercial decision-making.

Requirements

Individual Contributor Now, Leader Later mindset.
Detail-oriented and steady under pressure.
Financial Modeling skills (Excel/Sheets).
CRM Fluency (HubSpot or similar).
Understanding of supply chain and recommerce economics (labor, storage, shipping).
Excellent written communication skills.
Relentless attention to detail.

Nice To Haves

Prior management or mentoring experience.
CRM administration experience, including workflows and custom objects.

Responsibilities

Deal Desk: Pricing, Offers & Proposals
Costing & Pricing: Build and maintain pricing models for logistics and resale contracts, ensuring margin protection by reflecting variable supply chain, recommerce, and labor costs.
Opportunity & Offer Support: Collaborate with New Business and Account teams on live opportunities, structuring offers, running pricing scenarios, and removing obstacles.
Proposal & Contract Quality: Own the final drafting of complex proposals and contracts, and establish standards and templates for sales self-service.
Building the Operating Foundation: Develop playbooks, templates, and standards for pricing, proposals, and reporting.
Data Analysis & Reporting: Own sales efficiency, win/loss analysis, target attainment, customer acquisition cost, and provide insights for leadership decisions.
CRM Implementation Partnership: Act as the commercial team's voice in the HubSpot implementation, shaping requirements and driving adoption.
Future CRM Ownership: Take full ownership of HubSpot architecture and administration for the revenue organization post-implementation.
Solution Design: Lead cross-functional efforts to map physical and digital return workflows for clients.
Sales Presentations: Provide technical depth in sales presentations, engaging in engineering conversations.
Team Building & Leadership: Hire and lead Commercial Operations Analysts/Associates, overseeing their training and output.
Delegate & Scale: Distribute responsibilities for CRM, data hygiene, proposals, and deal desk support to focus on strategy.