Revenue Operations Manager

Widewalls Ltd

2h•$90,000 - $120,000•Remote

About The Position

Widewail is a B2B SaaS company that helps automotive dealerships use customer feedback to support growth through reputation management and customer intelligence. The Revenue Operations Manager is a hands-on, cross-functional role responsible for building and optimizing the systems, data, and processes that power revenue operations across Marketing, Sales, Customer Success, and Finance. The role is the primary owner of HubSpot and is responsible for dependable revenue reporting, operational efficiency, and scalable processes that support customer acquisition, retention, and expansion. The role focuses on establishing a scalable revenue operations foundation, improving new-revenue visibility and performance, and strengthening customer retention and expansion. It combines technical expertise and commercial judgment to simplify complexity, identify opportunities for improvement, and translate data into business outcomes. The position is full-time, exempt, and remote within the United States, with hiring limited to the states listed in the posting. It reports to the VP of Marketing, has no direct reports, and requires minimal travel. Compensation is $90,000–$120,000 annually.

Requirements

At least 5 years of experience in Revenue Operations, Sales Operations, or Marketing Operations at a B2B SaaS company with recurring revenue.
Experience supporting a high-volume subscription customer base with frequent renewals and expansion across hundreds of accounts or more.
Expert-level HubSpot skills, including at least 3 years as the primary administrator or owner of a multi-hub instance covering Marketing, Sales, Service, and Revenue at minimum.
Hands-on experience with HubSpot Revenue Hub, or with HubSpot quoting, billing, and payments tools, and a clear plan to master Revenue Hub quickly.
Demonstrated results improving go-to-market performance, with specific examples of improvements in forecast accuracy, conversion and close rates, lead generation, and revenue growth.
Demonstrated success partnering with Customer Success leaders on retention and upsell, with clear, quantified impact on MRR, GRR, and NRR.
Track record of leading cross-team change without direct authority and securing adoption of new processes and shared definitions.
Ability to use AI and automation to improve operational efficiency, data analysis, reporting, and workflow execution, with sound judgment regarding data security, accuracy, and business value.
Strong analytical and communication skills, including the ability to turn data into clear recommendations and align Marketing, Sales, Customer Success, and Finance on shared definitions.
Hands-on builder with the judgment to prioritize competing requests and decline changes that do not serve the business.
Deep experience running marketing campaign operations, including building, tracking, attributing, and measuring campaigns tied to pipeline and revenue.

Nice To Haves

HubSpot certifications, such as Revenue Operations, Marketing Hub, or Sales Hub Implementation.
Experience selling to automotive dealerships or other multi-location businesses, including modeling account hierarchies such as location, group, and OEM program.
Experience operationalizing OEM, channel, or partner-sourced revenue programs.
Experience working in a SOC 2 or similarly controlled data environment.
Familiarity with SQL or a BI tool for analysis beyond HubSpot reporting.
Experience building Revenue Operations from the ground up at a company growing from early to mid-stage.

Responsibilities

Own the sales process in HubSpot, including pipeline stages, exit criteria, deal desk, and approval workflows.
Run forecasting with Finance and provide leadership with a weekly view of pipeline health and risk.
Identify and address funnel issues involving conversion, win rate, sales cycle length, and deal size.
Design lead routing, territories, and Marketing-to-Sales service-level agreements, including leads from OEM and partner programs.
Support annual planning, quota and capacity models, and commission administration with Finance.
Partner with Customer Success leadership to operationalize onboarding, adoption, renewal, and expansion.
Build customer health scoring from product usage, engagement, and customer feedback signals, with triggers and playbooks for churn risk and upsell opportunities.
Optimize the sales-to-Customer Success handoff and renewal and expansion workflows in HubSpot.
Own MRR, GRR, and NRR reporting, including movement by cause such as new business, expansion, contraction, and churn.
Administer HubSpot across all hubs, including user permissions and integrations with product, GTM, and Finance systems.
Partner with Finance to configure quoting, products and pricing, contracts, billing, and payments in Revenue Hub.
Own data governance, including field definitions, deduplication, account hierarchies, and a single source of truth for accounts, contacts, deals, and revenue.
Evaluate, implement, and rationalize GTM tools and vendors.
Maintain a RevOps roadmap and manage intake and prioritization for system, workflow, and reporting requests, avoiding complexity without clear business value.
Define calculation logic for core revenue metrics, including MRR, GRR, NRR, CAC, LTV, and pipeline coverage.
Build full-funnel leadership dashboards and use them in regular business reviews with clear recommendations.
Lead change management for new processes and systems, building leadership buy-in, rolling out changes, and supporting adoption.
Train teams on HubSpot, AI tools, and process changes; track usage and data quality by team to address adoption gaps.
Maintain process documentation and playbooks for the full customer lifecycle.
Use AI tools, including HubSpot Breeze agents and general-purpose AI assistants, to accelerate analysis, reporting, forecasting, campaign builds, and documentation.
Identify and automate repetitive manual work across Marketing, Sales, and Customer Success.
Apply and help shape AI usage standards with Security in line with compliance commitments.
Design, build, and operate technical components of Widewail’s signal-driven GTM engine, unifying first-party customer feedback and reputation data, product usage, and HubSpot engagement with third-party enrichment and intent signals.
Maintain and improve enrichment and routing workflows across the technology stack, from signal detection through scoring, routing, and outreach, with HubSpot as the system of record.
Partner with Marketing to configure campaigns before launch, including audience logic, workflows, lead scoring, attribution, UTM and naming conventions, and success metrics.
Establish scalable campaign infrastructure, automation, attribution, and reporting standards in HubSpot.
Own campaign tracking, attribution, and ROI reporting that connects campaigns to MQLs, pipeline, revenue, and expansion, and recommend where to invest or cut.
Maintain lifecycle stage definitions and lead-scoring models and ensure clean MQL-to-SQL handoffs.