Revenue Operations Manager - Post Sales

Checkr • San Francisco, CA

2d • $161,000 - $189,000 • Hybrid

About The Position

Checkr is looking for a Revenue Operations Manager to join their growing RevOps team. This role will serve as the operational and analytical backbone of Checkr's Customer Success and Account Management organizations. The manager will be responsible for building the infrastructure that supports the planning, forecasting, and protection of post-sales revenue. Key responsibilities include owning the operating cadence for the post-sales business, including territory design, quota setting, forecasting, health reporting, and program management. The role involves collaborating with Sales Ops, Analytics, Enablement, and RevOps Technologies to translate post-sales strategy into repeatable processes and directly influence Checkr's net revenue retention as the business scales.

Requirements

• 6+ years of experience in revenue operations, sales operations, or business operations, with direct exposure to post-sales, customer success, or account management preferred.
• Understanding of key Customer Success concepts, metrics, and processes / best practices.
• Proven experience owning territory design, quota setting, and forecasting processes for a revenue-generating team.
• An incredible attention to detail and ability to see processes through end-to-end.
• Strong analytical and modeling skills, with fluency in Salesforce and BI tools such as Looker, Tableau, or Omni; SQL proficiency a plus
• A track record of driving cross-functional initiatives independently, from scoping through implementation, across sales, CS, finance, and product stakeholders
• Excellent communication skills and the judgment to translate complex data into a clear, compelling narrative for senior stakeholders
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Responsibilities

• Design and maintain territory, book, and account assignment models for the Customer Success and Account Management teams, balancing capacity, coverage, and growth potential
• Own the quota-setting process for CS and AM, partnering with finance and revenue leadership to align targets and capacity
• Build and run the renewal and expansion forecasting process, delivering accurate, defensible numbers for weekly pipeline and business reviews
• Serve as a trusted operating partner to Customer Success and Account Management leadership, defining and tracking the goals, metrics, and processes that scale the post-sales business
• Drive cross-functional alignment with Sales Ops, Analytics, Finance, Marketing, and Support to improve post-sales workflows and remove friction from the customer journey
• Lead executive-level analyses and materials, including board updates and quarterly business reviews, that translate post-sales performance into a clear narrative for stakeholders
• Leverage AI to maximize impact for our post sales teams (e.g. proactive churn signals, intelligently identify key upsell accounts at the right time, etc.)

Benefits

• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• Lunch five times a week
• Commuter stipend
• Relocation stipend may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed