Revenue Operations Associate

Modern Health

2d•Remote

About The Position

The Revenue Operations Associate will support the Revenue Operations function by owning day-to-day system administration and operational reporting across Sales, CS, & GTM Tooling. This role sits at the intersection of systems administration, data analytics, and operational project management, ensuring the tools and reporting that power the Go-To-Market team to run efficiently and reliably. As the GTM organization continues to scale, this role will help reduce operational risk, improve system reliability, and create the capacity needed to drive automation and process improvements across the team. The RevOps Ops Associate will partner closely with cross-functional teams to improve data quality, streamline workflows, and help drive measurable retention outcomes. In this role, you will help operate and improve the systems and reporting infrastructure that supports GTM to drive retention across the business. This includes day-to-day system administration, reporting ownership, and supporting initiatives that improve operational efficiency. You will: Serve as project lead for system initiatives, automation programs, and integrations Work cross-functionally to identify operational gaps and build solutions that improve efficiency Administer and support core GTM tooling and system workflows Maintain dashboards and operational reporting for leadership Triage system issues, bugs, and operational troubleshooting Build proficiency across Salesforce and other systems to expand backend coverage and support ongoing system improvements Over time, this role will evolve to also help drive process improvements that increase efficiency and improve retention outcomes.

Requirements

2+ years of experience in customer success, sales, revenue operations, or a related operational role
Strong analytical thinking and comfort working with data and reporting
A curiosity for how systems work and a willingness to learn new platforms
A structured, organized approach to managing projects and operational tasks
The ability to troubleshoot issues and find practical solutions
Clear communication skills and comfort working with cross-functional teams
A strong ownership mindset and the ability to operate independently

Nice To Haves

Familiarity with Salesforce, Gainsight, and Matik a bonus but not required

Responsibilities

Serve as project lead for system initiatives, automation programs, and integrations
Work cross-functionally to identify operational gaps and build solutions that improve efficiency
Administer and support core GTM tooling and system workflows
Maintain dashboards and operational reporting for leadership
Triage system issues, bugs, and operational troubleshooting
Build proficiency across Salesforce and other systems to expand backend coverage and support ongoing system improvements
Help drive process improvements that increase efficiency and improve retention outcomes