Revenue Officer

CityofOttawa • Ottawa, ON

3d • CA$64,175 - CA$75,086 • Onsite

About The Position

You are responsible for the administration and customer servicing of tax and water accounts and accounts receivable issues to ensure a high customer satisfaction level and positive image of the city are maintained. You respond to customer inquiries, maintain customer accounts, collect arrears, perform billing and assessment functions, reconcile and report financial transactions, and provide customer service in taxation, water, collections and accounts receivable.

Branches of assignment areas include:

Customer Accounts: providing first line response for all tax and water-related inquiries for the branch’s phone queue.
Property Assessment and Payment in Lieu of Taxes (PILTs)
Revenue Support
Water Billing and Meter Operations
Collections and Cash Handling
Provincial Offences Act (POA) and Administrative Penalty System (APS) Collections

Requirements

• Completion of 2 year community college program in Business Administration or related field
• Minimum of 3 years of customer inquiry/problem solving/collection experience dealing with customers including at least 1 year of financial experience
• Knowledge of fundamental finance principles
• Basic understanding of the municipal structure, billing, and collections processes
• Familiarity with the Municipal Act, PILT Act, Assessment Act, POA Act, Administrative Penalties System, and City By-Laws and other relevant legislation
• Microsoft Office suite, and SharePoint (intermediate knowledge and skill)
• Knowledge of specialized software applications used by the city for payment processing and analysis, such as but not limited to VTAX, SAP, ICON, CIS infinity, POD, and ORA.
• Basic understanding of data integrity and network security
• MFIPPA
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Ability to complete complex calculations and analysis
• Ability to read, interpret, understand and explain legislation, provincial statutes, municipal by-laws and policies
• Strong data-entry, retrieval and keyboarding skills including use of standard office equipment
• Ability to investigate, analyse client accounts and problem solve issues as needed
• Basic technical troubleshooting capabilities
• Ability to prioritize and multi-task
• Strong organizational skills
• Ability to make sound decisions and exercise discretion in decision-making
• English oral, reading, and writing competencies
• Complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.

Nice To Haves

• Completion of Municipal Tax Administration Program (MTAP) from OMTRA or related certification is desirable

Responsibilities

• Administration and customer servicing of tax and water accounts and accounts receivable issues
• Respond to customer inquiries
• Maintain customer accounts
• Collect arrears
• Perform billing and assessment functions
• Reconcile and report financial transactions
• Provide customer service in taxation, water, collections and accounts receivable

Benefits

• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code.
• The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree