Revenue Manager - La Concha Resort

The Condado Collection•San Juan, PR

17h•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with a history dating back to 1958. Representing the fun "Latino Chic" lifestyle, it offers elegant amenities and a popular nightlife to all guests. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We are confident that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Hospitality-oriented.
Bachelor's degree in Hotel and Restaurant Management, preferably.
Must possess skills in Opera PMS and MARSHA.
Must possess excellent written and oral communication skills, strong leadership skills, analytical and problem-solving skills, good customer service skills, and multitasking abilities.
Able to handle difficult situations effectively.
Able to work quickly and efficiently, especially under pressure.
Flexibility to work various shifts, including nights, weekends, and holidays.
Fully bilingual (Spanish/English).

Responsibilities

Responsible for the hotel's room revenue, focusing on financial standards and ensuring guest satisfaction and product quality standards.
Compiles information, analyzes, and monitors actual sales versus projected sales.
Identifies key principles, reasons, or data by breaking down information or data into separate parts.
Analyzes information and evaluates results to choose the best solution and solve problems.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Conducts sales strategy analysis and adjusts as needed to increase market share for all properties.
Maintains accurate information in the reservation system.
Analyzes period-end closing data and other available systems to identify trends, future high-demand periods, and obstacles to achieving goals.
Generates transient segment updates each period.
Maintains up-to-date market knowledge and aligns strategies and approaches accordingly.
Meets and exceeds goals, including performance, budget, team, and other goals.
Understands and addresses the needs of key stakeholders (owners, corporate, guests, etc.).
Identifies opportunities that drive profits, create customer value, and foster innovation; challenges existing processes, systems, and products to make improvements.
Provides functional revenue management expertise to cluster general managers, leadership teams, and market sales leaders.
Ensures sales strategies and rate restrictions are communicated, implemented, and modified as market conditions fluctuate.
Manages room inventory to maximize cluster revenue.
Leads efforts to coordinate strategies between group sales offices.
Utilizes reservation and demand forecasting systems to determine, implement, and control sales strategies.
Verifies distribution channels to ensure hotel positioning, information accuracy, and competitive positioning.
Provides recommendations to improve the effectiveness of revenue management processes.
Understands and communicates brand value in relation to franchise alliances and revenue management opportunities.
Informs and/or keeps executives, peers, and subordinates updated on relevant information in a timely manner.
Must have a complete knowledge of MARSHA and Opera.
Responsible for departmental recruitment, training, and payroll.
Uses negotiation skills and creative sales abilities to close business and negotiate contracts.
Effectively utilizes sales resources and administrative/support staff.
Must maximize revenue and occupancy, and create a positive environment oriented towards teamwork and guest focus.
Conducts regular operational meetings to discuss routine matters, departmental performance goals, and guest feedback.
Responsible for maximizing profits by consistently delivering the highest standard of service and financial controls.
Knowledge of the Marriott Rewards program.
Understands how the Group Sales and Front Desk departments relate to the Reservations Department.
Understands how Worldwide Reservation Centers function in relation to the hotel.
Has knowledge of room rates, packages, discounts, and promotions, and knows how to handle each.
Develops, implements, and maintains a departmental orientation program so employees receive adequate training upon hiring and can successfully perform their duties.
Utilizes all available on-the-job training tools for employees.
Follows all company policies and procedures related to safety and security; reports accidents, injuries, and unsafe conditions to the manager; and completes safety training and certifications.
Develops and maintains positive working relationships with others, supports the team to achieve common goals, and listens and responds appropriately to the concerns of other employees.