Revenue Management Operations Analyst

Air Canada•Toronto, ON

About The Position

The Revenue Management Operations Analyst is responsible for revenue generation and revenue protection within the critical 72-hour period prior to flight departure. This individual is a critical link between the Commercial and Operational branches and must balance the constraints of both branches to advise and implement effective solutions in support of corporate objectives.

Requirements

University degree or equivalent required
Customer service driven
Excellent written and oral communications skills
Ability to adjust to changing priorities that are driven by operational /corporate requirements
Ability to make responsible financial decisions, meet deadlines and work under extreme pressure and a sense of urgency
Highly flexible and adaptable to a continually changing environment
Proven leadership and people skills; ability to work with all levels of the organization
Demonstrated problem solving and analytical skills
Motivated and enthusiastic team player
Strong operational (airport/SOC) background
Ability to multi-task on a consistent basis
Ability to work with minimal supervision
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment

Nice To Haves

Experience in Revenue Management is an asset
Operational background is an asset

Responsibilities

Responsible for managing AC, Rouge and affiliates inventory within the 72-hour operational window to focus on short term close in revenue opportunities and address operational issues
Act as the key contact in RM for the operational branches (SOC, CJM, Airports and Reservations)
Responsible for providing commercial inputs into operational decisions, including upgauges/downgauges, cancellations, extra sections and passenger protection
Oversee the Crew inventory overbooking process
Owner of the oversale "Hot sheet" process with CJM and airports
Provide SOC with input on operational capacity changes to help balance revenue optimization with operational requirements
Monitor inventory on high demand flights within the 72-hour window and fine tune inventory to capture additional revenue opportunities including allocation adjustments, cabin sizing, oversale adjustments and waitlist clearance.
Review automated daily hot sheet reports, make necessary inventory adjustments and provide suggested mitigation plans including re-protection, denied boarding compensation and authorization for call center /airport pre-moves
Participate in daily operational calls and provide report on previous days operation in terms of DB's and spoiled seats and highlight potential problem areas for next 72 hours
Determine, implement and communicate Goodwill policies for operational events such as labour disruptions, exceptional weather events, natural disasters as well as local security issues
Evaluate performance of the courtesy upgrade and upgrade waitlist automated tools and make necessary changes to rules based on results and input from the airport teams
Manage the upgrade request process. Evaluate and forward requests for upgrades from the designated executive authorizers
Review AC no-show reports and take any necessary action to improve flight firming effectiveness and reduce overall no-show
Perform non-compliance audits on airport involuntary upgrades and follow-up with designated airport and in-flight representatives
Act as key point of contact for airports to troubleshoot oversale and re-protection issues. Make necessary adjustments to allocations, post audit results and provide feedback to airport
Provide feedback to Revenue Management team on oversale, no show and denied boarding trends based on flight performance and input from airports