Revenue Management Internship - Summer 2027

Highgate Hotels • Miami, FL

1d • Onsite

About The Position

The Revenue Management Intern will gain hands-on experience in hotel revenue strategy and commercial operations by working closely with the Revenue Management, Sales, Marketing, and Finance teams. This internship is designed for students or recent graduates interested in building a career in hospitality revenue management, analytics, distribution, and hotel leadership. The intern will support daily revenue management activities, including rate and inventory analysis, market research, forecasting, reporting, and performance tracking. Working alongside hotel leaders and commercial teams, the intern will develop an understanding of how pricing strategies, demand patterns, distribution channels, and market trends influence occupancy, revenue, profitability, and the overall success of the hotel.

Requirements

• Currently enrolled in, or recently graduated from, a hospitality, business, tourism, culinary, or related degree program preferred.
• Strong interest in hotel operations, hospitality leadership, guest service, and career growth within the hotel industry.
• Previous hotel, restaurant, customer service, retail, or campus leadership experience is a plus.
• Excellent communication, interpersonal, and organizational skills.
• Professional demeanor with a positive attitude and willingness to learn.
• Ability to work in a fast-paced, guest-facing environment.
• Flexible schedule, including the ability to work mornings, evenings, weekends, and holidays as needed.
• Basic proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to stand, walk, and move throughout the property for extended periods of time.

Responsibilities

• Support special projects related to guest satisfaction, associate engagement, operational efficiency, revenue opportunities, or process improvement.
• Participate in a structured rotation through hotel operating departments, including Front Office, Housekeeping, Food & Beverage, and other key areas as assigned.
• Shadow department leaders to learn daily operating procedures, service standards, staffing models, and guest service expectations.
• Assist with front desk operations, guest check-in/check-out, service recovery, guest requests, and lobby engagement.
• Support Housekeeping leadership with room inspection processes, room readiness tracking, inventory control, and coordination with the Front Office.
• Assist Food & Beverage teams with restaurant, banquet, bar, or event operations, depending on hotel offerings.
• Learn how Engineering and Maintenance support guest satisfaction, safety, preventive maintenance, and property upkeep.
• Attend operational meetings, pre-shift meetings, standups, and leadership check-ins where appropriate.
• Review hotel performance indicators, including guest satisfaction scores, occupancy, service trends, labor productivity, and financial basics.
• Assist with administrative tasks, reporting, scheduling support, and communication between departments.
• Demonstrate a warm, professional, and service-focused attitude with guests, associates, and leadership.
• Follow all hotel policies, brand standards, safety procedures, confidentiality expectations, and grooming standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree