Revenue Cycle Training Specialist

Pennant Services

2d•$70,000 - $80,000•Remote

About The Position

The primary purpose of this position is to develop and train world-class best practices in pre-billing, billing, collections, and accounts receivable functions in the home health and hospice industry. This role supports the accounts receivable functions under the supervision of the Learning and Development Leader. The specialist will train, monitor, and update policies and procedures surrounding the revenue cycle, accounts receivable, and current government regulations for home health and hospice. They will assist agencies in developing and using accounting policies and procedures, fostering collaboration between departments to emphasize accurate reporting. The role involves partnering with RC Portfolio Leaders to create training opportunities for staff, enhancing the impact of portfolios and the company. Additionally, the specialist will provide training to Billers and Billing Managers, utilize ticketing software to track support needs, and develop reporting metrics to identify agencies requiring additional training. A key aspect is pioneering the creation of best practices for the Service Center and Field that are easy to understand and adopt, using engaging and absorbable methods. Establishing and maintaining positive working relationships with AR Service Center Resources, Billers/Billing Managers, RC Portfolio Leaders, and payors is crucial. The role requires maintaining a comprehensive knowledge of payor contracts to ensure agencies are billing and collecting according to provisions, and adjusting training accordingly. Protecting patient and agency information confidentiality is also a key responsibility.

Requirements

At least three years’ experience in health care billing and collections management.
Experience in home health and/or hospice operations.
Demonstrated experience in LMS development with configuration skills.
Ability to exercise discretion and independent judgment.
Demonstrated effective communication, negotiation, and public relations skills.
Demonstrated capability to manage detailed information accurately.
Ability to work tactfully and collaboratively with colleagues, peers, service center personnel, referral sources, and payers.
Demonstrates ingenuity, autonomy, assertiveness, flexibility, and cooperation.
Experience with Home Care Home Base, Waystar, Availity, Medicare Administration Contractors (MACs) portals, etc.
Ability to train staff in software systems and processes.

Responsibilities

Develop and train best practices in pre-billing, billing, collections, and accounts receivable functions.
Support accounts receivable functions under the supervision of the Learning and Development Leader.
Train, monitor, and update policies and procedures for the revenue cycle, accounts receivable, and government regulations.
Assist agencies in developing and using accounting policies and procedures.
Partner with RC Portfolio Leaders to develop training opportunities for staff.
Provide training to Billers and Billing Managers.
Utilize ticketing software to track trends of support/education needs.
Develop and maintain reporting metrics to identify agencies needing additional support.
Pioneer the creation of best practices for Service Center and Field.
Create engaging and easy-to-absorb training methods.
Establish and maintain positive working relationships with AR Service Center Resources, Billers/Billing Managers, RC Portfolio Leaders, and payors.
Maintain a comprehensive working knowledge of payor contracts and ensure compliance.
Protect the confidentiality of patient and agency information.