Revenue Cycle Team Lead

Azalea Health Innovations Inc • Sandy Springs, GA

2d

About The Position

The Medical Billing Team Lead is responsible for overseeing daily revenue cycle operations while supporting and guiding a team of billing specialists. This role ensures work is completed accurately, efficiently, and in alignment with client expectations, internal standards, and payer requirements. The Team Lead serves as the primary point of contact for staff support as it relates to workflow coordination, and issue resolution. They monitor productivity and quality, provide coaching and mentorship, and act as a liaison between the team and leadership to ensure consistent communication and performance. This position plays a critical role in maintaining operational excellence by identifying process improvements, addressing workflow challenges, and ensuring the team meets key performance metrics across claims, payments, A/R follow-up, and denial management.

Requirements

• High school diploma or equivalent required
• 3–5+ years of medical billing / revenue cycle experience, with demonstrated proficiency in claims, payment posting, A/R follow-up, and denial management
• Strong knowledge of payer rules, billing guidelines, and reimbursement processes (commercial, Medicare, Medicaid)
• Experience with EHR/PM systems and billing software
• Ability to interpret EOBs, remits, and denial codes and take appropriate action
• Understanding of coding basics (ICD-10, CPT, HCPCS) and their impact on billing
• Familiarity with RCM KPIs such as A/R days, denial rates, and productivity metrics
• Strong problem-solving skills with the ability to assist in complex account resolution
• Ability to prioritize work, delegate tasks, and manage competing deadlines
• Experience supporting training and onboarding of new team members
• Detail-oriented with a focus on accuracy and quality assurance
• Proficient in using data to drive decision-making and process improvements
• Customer service mindset with a focus on client satisfaction

Nice To Haves

• Associate or Bachelor's degree in Healthcare Administration, Business, or related field preferred
• Prior experience in a lead, senior, or mentoring role strongly preferred

Responsibilities

• Distribute and monitor daily workloads among team members (charges, payments, AR follow-ups, denials).
• Ensure staff meet daily productivity and accuracy goals.
• Track turnaround times for claims submission, payment posting, and follow-up.
• Identify bottlenecks or delays, trends or gaps to adjust assignments as needed.
• Verify all assigned tasks are completed according to sent benchmark and KPI's.
• Conduct spot checks and audits of work performed by team members.
• Review denials and rejections to identify training opportunities or process gaps.
• Serve as the first point of contact for process questions, problem accounts, or complex scenarios.
• Help identify staff development needs and communicate them to the supervisor.
• Act as a liaison between the team and the Supervisor/Operations Manager.
• Relay updates, client changes, payer rule adjustments, and workflow changes promptly.
• Ensure the team understands and implements new procedures consistently.
• Participate in daily or weekly check-ins with supervisors to report team progress and concerns.
• Recommend changes to workflows or templates to improve speed and accuracy.
• Assist in compiling necessary reports on trends and follow-up outcomes.
• Backup coverage as needed.
• Maintain HIPAA compliance when handling patient protected health information (PHI).

Benefits

• Full medical, dental, vision, and life insurance
• Generous employer sponsored subsidy towards employee's medical insurance premiums
• Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
• Simple Paid Time Off (PTO) options
• Competitive total rewards package that offers competitive pay and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED