Revenue Cycle Supervisor

UnitedHealth Group•Frederick, MD

6d•$60,632 - $90,948•Onsite

About The Position

Explore opportunities with Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As a Revenue Cycle Management Supervisor, you lead billing and collections operations by ensuring timely and accurate claim submissions, payment reconciliations, and account follow-ups. You oversee staff performance, workflow efficiency, and compliance with company and regulatory policies. You act as a resource for problem-solving, training, and system updates, while maintaining strong communication with pay sources and software vendors. You also represent the department in internal and external forums, contributing to audits, reporting, and continuous improvement initiatives.

Requirements

Associate degree or equivalent certification in a business-related field
3+ years of experience in medical revenue cycle management
Experience managing computerized billing systems
Experience using PC-based software programs (e.g., Microsoft Word, Excel)
Strong organizational and analytical skills
Excellent verbal and written communication skills
Positive customer service orientation
Ability to work effectively in collaborative, team-based environments
Knowledge of third-party payor rules and regulations
Understanding of Generally Accepted Accounting Principles (GAAP)

Nice To Haves

Bachelor’s degree in business or a related field
2+ years of supervisory experience

Responsibilities

Accountable and responsible for the timely and accurate preparation and submission of all claims to appropriate pay sources on a regular basis
Ensures compliance with company, departmental, and regulatory policies and procedures. Responsible for coordinating disciplinary actions for broken polices, on an on-going basis
Accountable and responsible for the timely and successful follow-up of all outstanding account balances on regular basis
Develops and manages an established closing schedule and other guidelines/policies and procedures to facilitate billing timeliness on regular basis
Manages the utilization of accounts receivable reports to monitor account balances and establish priorities for collection activities on a regular basis
Maintains appropriate billing records to meet legal and regulatory requirements
Supervises assigned billing and collections personnel; ensures appropriate staffing levels; completes scheduled performance evaluations
Assists in the development and/or revision of departmental job descriptions, duties, and operating procedures
Oversees the day-to-day workflow of the Department and sets priorities for staff
Assists in the development and implementation of procedures to facilitate efficient workflow/paperflow in the Department
Acts as a resource to assigned staff for problem solving difficult accounts, information system issues, and specific training needs
Facilitates training programs. Ensures that problem-solving occurs at the lowest level possible with positive outcomes.
Ensures timely tracking of payer changes and keeps appropriate staff notified of changes and/or updates on a regular basis
Manages the posting and reconciliation of third party payments received
Ensures daily and monthly reconciliation of cash posted to cash deposited; resolves any outstanding reconciling items
Prepares any statistical reports as requested by supervisors or upper management on an as needed basis; submits timely
Maintains a working knowledge of all billing policies, rules and regulations, updates appropriate staff of changes in the insurance industry
Acts as a liaison with assigned/select pay sources
Maintains a working knowledge of all Revenue Cycle Management computer systems; acts as a liaison with the software vendor(s) and communicates updates/revisions to appropriate staff
Trains appropriate staff on new software/hardware features; reviews staff understanding/working knowledge of changes
Represents Revenue Cycle Management and actively participates on various external and internal forums, teams, and audits as needed