Revenue Cycle Specialist

Catalpa Health•Appleton, WI

About The Position

Catalpa Health is hiring a Revenue Cycle Specialist to support the billing and revenue cycle process from charge entry through payment posting and account follow-up. The role requires strong attention to detail, excellent organizational skills, and the ability to maintain confidentiality when handling sensitive financial and patient information. The specialist contributes to customer service for patients and providers. Catalpa Health is a pediatric mental health nonprofit serving more than 7,800 children in the Fox Valley annually. The organization describes its vision as inspiring hope and providing world-class mental health care. The schedule is Monday through Friday on the day shift. The work environment includes a casual dress code, a centrally located workplace near Fox River Mall, and supportive staff members.

Requirements

High school diploma or equivalent.
At least 1 year of experience in medical billing, insurance claims processing, denial management, or a related healthcare revenue cycle role.
Strong attention to detail and excellent organizational skills.
Ability to maintain confidentiality when handling sensitive financial and patient information.
Positive attitude and excellent communication skills.
Ability to work effectively and cooperatively with staff, clients, and families.
Proficiency with MS Office applications.

Nice To Haves

Experience with electronic medical record software, such as Epic.
EPIC experience.

Responsibilities

Enter, review, and submit accurate billing claims and invoices in a timely manner.
Verify patient, insurance, and account information for accuracy.
Post insurance and patient payments, adjustments, and denials.
Review accounts receivable and follow up on outstanding balances and unpaid claims.
Research and resolve billing discrepancies, rejected claims, and denials.
Prepare and submit corrected claims and supporting documentation as needed.
Communicate with insurance companies regarding claim status, payment issues, and eligibility.
Respond professionally to patient billing questions and assist with account inquiries.

Benefits

Competitive pay.
Multiple health insurance plans, including FSA and HSA pre-tax savings options.
Dental and vision insurance plans.
Life insurance, critical illness insurance, and accident insurance.
Short- and long-term disability insurance.
Retirement plan with generous company match.
Dependent Care Saving Plan.
Paid time off and 9 paid holidays each year; full-time employees can earn up to 3 weeks of paid time off in their first full year of employment.
Annual professional development and continuing education reimbursement program.
Wellness program offering resources to support a healthy work-life balance.