Revenue Cycle Specialist III

Abbott Laboratories•Lewes, DE

1d•$21 - $41

About The Position

The Revenue Cycle Specialist serves as a subject matter expert on order-to-cash handling tasks. The role collaborates with team leadership, supports team projects and initiatives, and works cross-functionally to support Revenue Cycle and Order to Cash functions. The position supports workflow management, team resource allocation, work-queue turnaround requirements, and process improvement. The specialist performs Revenue Cycle tasks, handles queues in the Electronic Medical Records (EMR) system, and troubleshoots patient claims, charges, and appeals. The role also uses Microsoft Office and EMR reporting tools, follows Standard Operating Procedures and workflows, and documents work accordingly. Successful completion of all Epic trainings for TOQ and PFS work queues is required.

Requirements

High school diploma or GED.
At least 2 years of experience in a contact center, data entry, or customer service environment.
At least 2 years of experience with multiple computer systems, including Microsoft Office Suite, Excel, Epic, and Onbase.
At least 1 year of experience in a medical data-entry environment using EMR systems.
Proven ability to solve complex problems related to workflow processes.
Working knowledge of HIPAA laws.
Working knowledge of medical terminology, medical billing, and insurance terms.
Working knowledge of laboratory terminology.
Proficiency in Adobe Acrobat, including navigating multiple systems within order workflow and manipulating files into PDF.
Demonstrated ability to perform the essential duties with or without accommodation.
Authorization to work in the United States without sponsorship.
Strong attention to detail, organization, and record-keeping skills.
Excellent analytical skills and ability to understand business processes.
Self-motivated, reliable, and able to problem-solve, stay organized, focus, and work independently.
Ability to adapt effectively to changing workloads and circumstances and respond quickly to new information.
Professional conduct in interactions with company team members, clients, and associates.
Excellent interpersonal skills and ability to build working relationships with peers at all organizational levels.
Excellent written and verbal communication skills, including conveying process updates.
Ability to use a mobile device, tablet, or computer and perform typing for approximately 90% of a typical workday.
Ability to work the designated schedule and overtime as needed.

Nice To Haves

Experience with project-based work.
Peer mentorship experience.
Experience supporting multiple work streams concurrently.
Process documentation experience using Microsoft Visio or similar programs.

Responsibilities

Serve as a process subject matter expert for internal department team members on internal processes and source documents.
Perform team duties proficiently, including resolving Revenue processes, handling EMR work queues, and troubleshooting patient claims, charges, and appeals.
Support management of workflows and team resource allocation in collaboration with leadership.
Attend and co-facilitate meetings with internal departments.
Use Microsoft Office and EMR reporting tools to support team initiatives and leadership requests.
Participate in cross-department project initiatives as needed.
Perform duties and document information according to Standard Operating Procedures and workflows.
Support work-queue turnaround-time requirements.
Contribute actively to process improvement.
Complete assigned tasks in a timely manner and maintain reliable attendance and the designated work schedule.
Work overtime as needed.
Complete all required Epic trainings for TOQ and PFS work queues.
Uphold company mission and values, and support and comply with Quality Management System policies and procedures.