Revenue Cycle Specialist III

Abbott•Chicago, IL

2d•$21 - $41•Remote

About The Position

The Revenue Cycle Specialist serves as a subject matter expert on order-to-cash handling tasks. The role collaborates with team leadership, supports team projects and initiatives, and works cross-functionally to support Revenue Cycle and Order to Cash functions. The position also supports workflow management, resource allocation, process improvement, and work queue turnaround requirements. The specialist handles Revenue processes, Electronic Medical Records (EMR) work queues, and patient claims, charges, and appeals. The role uses Microsoft Office and EMR reporting tools, follows Standard Operating Procedures (SOPs) and workflows, documents work, and completes required Epic training for TOQ and PFS work queues. The position is remote in the United States, has a standard work shift, and does not require travel.

Requirements

High school diploma or General Education Degree (GED).
At least 2 years of experience in a contact center, data entry, or customer service environment.
At least 2 years of experience using multiple computer systems, including Microsoft Office Suite, Excel, Epic, and Onbase.
At least 1 year of experience in a medical data entry environment using EMR systems.
Proven ability to solve complex problems related to overall workflow processes.
Working knowledge of HIPAA laws, medical terminology, medical billing, insurance terms, and laboratory terminology.
Proficiency in Adobe Acrobat and demonstrated ability to navigate multiple systems within order workflow and manipulate files into PDF.
Ability to perform the essential duties with or without accommodation.
Authorization to work in the United States without sponsorship.
Strong attention to detail, organization, record-keeping, analytical, problem-solving, and communication skills.
Ability to work independently, adapt to changing workloads, stay focused, and complete tasks promptly and reliably.
Professional interpersonal skills and ability to build working relationships with peers at all organizational levels.
Ability to work on a mobile device, tablet, or computer and/or type for approximately 90% of a typical working day.
Ability to work overtime as needed.

Nice To Haves

Experience with project-based work.
Peer mentorship experience.
Experience supporting multiple work streams concurrently.
Process documentation experience using Microsoft Visio or similar programs.

Responsibilities

Serve as a process subject matter expert for internal department team members on internal processes and source documents.
Perform team duties, including resolving Revenue processes, handling EMR system queues, and troubleshooting patient claims, charges, and appeals.
Collaborate with leadership to support workflow management and team resource allocation.
Attend and co-facilitate meetings with internal departments.
Use Microsoft Office and EMR reporting tools to support team initiatives and leadership requests.
Participate in cross-department project initiatives as needed.
Perform duties and document information according to Standard Operating Procedures and workflows.
Meet work queue turnaround time requirements and contribute to process improvement.
Work the designated schedule, maintain regular and reliable attendance, and work overtime as needed.
Complete required Epic training for TOQ and PFS work queues.
Uphold company mission and values and support the company Quality Management System policies and procedures.