Revenue Cycle Portfolio Leader

Pennant Services • Connecticut, CT

5d

About The Position

Serves as a strategic revenue cycle leader responsible for improving financial performance, identifying risk, strengthening accountability, and driving sustainable revenue cycle solutions across an assigned portfolio of Home Health and Hospice agencies. Partners with agency leadership, Service Center teams, and RCM leadership to remove barriers, promote best practices, and support world-class revenue cycle performance.

Requirements

• Minimum of three years of healthcare revenue cycle, billing, collections, or accounts receivable leadership experience, preferably in Home Health and/or Hospice.
• Strong knowledge of Home Health and Hospice billing, reimbursement methodologies, revenue cycle best practices, and Medicare, Medicaid, managed care, and commercial payor requirements.
• Ability to analyze metrics, identify trends and risks, exercise independent judgment, and develop effective performance improvement strategies.
• Strong leadership, coaching, communication, relationship-building, problem-solving, facilitation, negotiation, and collaboration skills.
• Ability to manage multiple priorities and work effectively with agency leaders, operational teams, Service Center personnel, payors, and external partners.
• Proficiency with EMR, revenue cycle, reporting, and payor portal systems, including WellSky, HCHB, Waystar, Esolutions, ECW, or similar platforms.

Nice To Haves

• Experience supporting acquisitions, operational transitions, onboarding, billing team training, or large-scale process improvement initiatives preferred.

Responsibilities

• Monitor portfolio performance and key revenue cycle metrics, including collections, AR aging, DSO, bad debt, unbilled revenue, ghost AR, denials, and payer performance.
• Identify revenue cycle risks, trends, barriers, and improvement opportunities; partner with agency leadership to develop and execute action plans.
• Partner with Executive Directors, Billing teams, operational leaders, Service Center teams, payors, and other stakeholders to strengthen performance and achieve organizational goals.
• Provide front-line support to Billers, Billing Managers, Executive Directors, and agency staff on day-to-day AR questions, acquisition training, revenue cycle best practices, and performance improvement opportunities.
• Maintain working knowledge of payor contracts, reimbursement methodologies, Medicare, Medicaid, managed care, and regulatory requirements affecting Home Health and Hospice reimbursement.
• Connect agencies with appropriate Service Center resources and subject matter experts while promoting clear ownership, direct partnership, and timely barrier resolution.
• Provide tools and resources to help agencies monitor revenue cycle processes, track issues, support standard work, improve workflow consistency, and strengthen operational readiness.
• Participate in cluster, market, and organizational meetings to identify systemic barriers, share best practices, and support enterprise-wide revenue cycle initiatives.
• Maintain proficiency in revenue cycle systems and protect patient, employee, and organizational information in compliance with company and regulatory requirements.

Benefits

• The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
• Pennant Group is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant now operate more than 250 senior living, home health, hospice, and home care operations across 16 states and we are growing!
• These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at https://pennantgroup.com/.
• Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.
• We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed