Revenue Cycle Performance Associate

athenahealth • Belfast, ME

2d • $50,000 - $86,000

About The Position

The Revenue Cycle Performance Associate will join athenahealth’s Remittance team as a US Service Operations Analyst. The role uses athena’s connected data fabric to monitor KPI performance, lead improvement initiatives, and collaborate with the product team and cross-functional stakeholders to help practices get reimbursed faster and reduce billing surprises for patients.

The AR Follow-Up Product team is accountable for timely and efficient accounts-receivable resolution through product design and support, KPI monitoring, and proactive identification of automation opportunities that reduce manual work. The associate will analyze operational data and dashboards, identify performance trends and root causes, develop and measure improvement plans, and lead continuous-improvement projects. The role also involves presenting findings and progress to senior leaders and cross-functional partners.

Requirements

• 2+ years of experience in healthcare revenue-cycle operations with a record of driving measurable improvements.
• Experience writing prompts using AI-powered software tools and language models.
• Advanced proficiency in Tableau, Sigma, Excel, and PowerPoint.
• Strong project-management skills, including the ability to manage multiple priorities, meet deadlines, and communicate risks early.
• Ability to influence diverse, geographically distributed teams through data-driven storytelling and constructive challenges.

Nice To Haves

• Bachelor’s degree preferred.
• Working knowledge of SQL preferred.
• Familiarity with Agile frameworks and tools such as Jira, Confluence, Smartsheet, and SharePoint.

Responsibilities

• Collaborate with the product team to build agentic, API, and other automation projects.
• Build and analyze data sets to identify automation optimization opportunities.
• Investigate Tableau and Sigma dashboards to identify emerging trends in cycle rates, inflow, days in A/R, and A/R in billed status, and trigger timely action and stakeholder engagement.
• Analyze trends, identify root causes, and develop data-driven action plans to improve KPI performance; measure impact iteratively.
• Lead continuous-improvement projects from scoping through execution and retrospective, aligning with company-wide and departmental goals.
• Present insights and progress to senior leadership and cross-functional partners using clear, data-driven storytelling.

Benefits

• Health and financial benefits.
• Commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces; perks vary by location.
• Some offices welcome dogs.
• Flexible work arrangements and support for work-life balance.
• Company-sponsored events, including book clubs, external speakers, and hackathons.
• Learning opportunities, an engaged team, and an inclusive work environment.
• Eligible roles may offer annual discretionary bonuses, variable compensation, and equity plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level