Revenue Cycle Patient Representative-FT Bedford (Sun-Thurs) 1045 p-715a

Centra Health•Bedford, VA

About The Position

This position manages patient registrations in Acute Revenue Cycle Patient Access Departments. As the first point of contact for most Centra patients, the representative provides customer and financial services, including pre-registration, registration, upfront collections and payment plans, medical necessity checking, and financial counseling. Patients are referred to appropriate sources for follow-up as needed. The role also provides courteous service to patients, families, teammates, and other department staff by resolving problems, responding to inquiries, and following up to strengthen customer relationships. The representative may cover other shifts and departments within Acute Revenue Cycle, assist with training new hires, and perform other assigned duties. Job specifications may be modified or updated at any time.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office products.
Proficient typing and spelling.
Proficient computer skills, including multitasking with data entry across multiple computer applications.
Ability to provide a high level of customer service.
Attention to detail and critical-thinking skills.
Proficient written and verbal communication skills.

Responsibilities

Register patients for hospital services, meeting Patient Access standards and accurately collecting patient information and demographics.
Verify and review insurance plans and coordinate benefits on behalf of patients.
Manage point-of-service payments, including collecting and posting payments, providing receipts, and balancing transactions each shift.
Obtain completed authorizations and admission notifications for patients.
Help patients obtain financial clearance by communicating financial responsibility through estimates, setting up payment plans, and/or referring patients to financial counselors.
Respond appropriately to phone calls, emails, and other communications.
Promote a positive working environment and maintain open, positive communication.
Comply with applicable governmental healthcare and billing regulations, HIPAA, TJC standards, CMS, EMTALA, and Centra and Acute Revenue Cycle policies and procedures.
Provide courteous service by resolving stakeholder problems, responding to inquiries, and following up to develop and strengthen customer relationships.
Cover other shifts and departments within Acute Revenue Cycle as needed.
Assist in training new hires as needed.
Perform other duties as assigned or requested.