Revenue Cycle Operations Manager- HMS DBO

Huron Consulting Services•Chicago, IL

About The Position

The Revenue Cycle Operations Manager leads teams within Huron Managed Services’ Domestic Business Office. Reporting directly to the Revenue Cycle Director, the manager is responsible for operational and financial performance, cost efficiency, staff productivity, and customer service. As a member of HMS’s domestic leadership team, the manager helps design and execute strategic priorities while overseeing day-to-day revenue cycle operations. The role calls for a dynamic leader who can implement special projects and initiatives quickly. The manager guides teams toward organizational goals, supports effective revenue cycle processes, identifies and resolves operational issues, and promotes continuous quality improvement. The position also oversees staff performance, hiring recommendations, training, coaching, performance reviews, and appropriate corrective action. The role requires maintaining knowledge of applicable laws and regulations and following organizational policies and best practices.

Requirements

Current permanent U.S. work authorization.
Comprehensive knowledge of revenue cycle functions and systems.
At least five years of experience in revenue management, including account billing, follow-up, charge integrity, insurance verification, or other revenue cycle activities, or an equivalent combination of education and experience.
Supervisory or team-leader experience.
Leadership and team-building skills, including the ability to oversee and coordinate department services while also contributing as an individual contributor.
Strong written and verbal communication skills and the ability to work effectively with staff at all levels to expedite revenue cycle processes while supporting customer service.
Critical-thinking and problem-solving skills.
Ability to analyze data and prepare reports and summaries.
Strong organizational skills in supervising direct reports.
Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.
Ability to act in accordance with Huron’s mission, vision, and values.

Nice To Haves

Bachelor’s degree; equivalent relevant healthcare operations and leadership experience may be considered instead.
Experience in a complex, multi-entity healthcare organization or large, complex revenue cycle services.

Responsibilities

Demonstrate Huron’s mission, vision, and values in workplace behaviors, practices, and decisions.
Guide and direct teams to achieve area performance and staff productivity goals within the HMS Business Office revenue cycle process.
Ensure staff perform their duties effectively to maximize reimbursement for services delivered.
Identify and implement solutions to problems affecting teams.
Promote proactive practices, coordinate with other departments to resolve issues, and ensure mail correspondence is reviewed and answered promptly.
Participate in continuous quality improvement initiatives and redesign processes or systems to improve service, data integrity, staff productivity, and quality.
Review trends and staff findings, recommend resolutions, and report findings to leadership.
Prepare service-level metrics and explanatory summaries for leadership.
Evaluate prospective staff and make hiring recommendations.
Identify training needs and coordinate with the department trainer to develop and deliver training, including on-the-job training.
Help establish performance standards; monitor staff activity against those standards and provide timely feedback.
Conduct performance appraisals, address performance issues through appropriate counseling or disciplinary sessions, and develop and document improvement plans.
Support staff development through education, competency reviews, classroom instruction, on-the-job training, and coaching.
Follow department and organizational policies, procedures, and best practices.
Maintain working knowledge of applicable federal, state, and local laws and regulations.
Complete other duties as needed and assigned.