Revenue Cycle Operations Manager- HMS DBO

Huron•Chicago, IL

2d•$90,000 - $130,000

About The Position

The Revenue Cycle Operations Manager leads teams within Huron Managed Services’ Domestic Business Office. The role is responsible for motivating staff and managing operational performance, financial performance, and cost efficiency to meet customer service and organizational goals. As a member of the domestic leadership team, the manager designs and executes strategic priorities while overseeing day-to-day revenue cycle operations and implementing special projects and initiatives. The position reports directly to the Revenue Cycle Director. The manager provides direction and oversight to revenue cycle teams, supports staff productivity and reimbursement, addresses operational issues, and advances continuous improvement and process redesign. The role also includes staff hiring recommendations, training coordination, performance monitoring and coaching, performance reviews, and compliance with organizational policies and applicable laws and regulations.

Requirements

Current permanent U.S. work authorization.
Comprehensive knowledge of revenue cycle functions and systems.
At least five years of experience in revenue management, including account billing, follow-up, charge integrity, insurance verification, or other revenue cycle activities, or an equivalent combination of education and experience.
Supervisory or team leader experience.
Supervisory skills emphasizing team building and strong leadership, with the ability to oversee and coordinate department services while also contributing individually.
Strong written and verbal communication skills and ability to work effectively with staff at all levels.
Critical-thinking and problem-solving skills, including the ability to analyze data and prepare reports and summaries.
Strong organizational skills in supervising direct reports.
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Ability to act in accordance with Huron’s mission, vision, and values.

Nice To Haves

Bachelor’s degree in Business, Healthcare Administration, a related field, or equivalent relevant healthcare operations and leadership experience in lieu of a degree.
Experience in a complex, multi-entity healthcare organization or large, complex revenue cycle services.

Responsibilities

Guide and direct teams to achieve area performance and staff productivity goals within the revenue cycle process.
Ensure staff perform their duties effectively to maximize reimbursement for services delivered.
Identify and implement solutions to team problems and operational issues.
Promote proactive practices, coordinate with other departments to resolve issues, and ensure mail correspondence is reviewed and answered promptly and efficiently.
Participate in continuous quality improvement initiatives to streamline processes.
Participate in redesigning processes and systems to improve service, data integrity, staff productivity, and quality.
Review and track trends, recommend resolutions based on staff findings, and report findings to leadership.
Prepare service-level metrics and explanatory summaries for leadership.
Evaluate potential new staff and make hiring recommendations.
Help identify training needs and coordinate with the department trainer to develop and conduct training, including on-the-job training.
Help establish performance standards, monitor staff activity against them, and provide timely feedback to improve performance.
Conduct performance appraisals; address performance issues through counseling or disciplinary sessions; and develop and document staff improvement plans.
Follow department and organizational policies, procedures, and best practices.
Maintain working knowledge of applicable federal, state, and local laws and regulations.
Complete other duties as needed and assigned.
Demonstrate Huron’s mission, vision, and values in work practices and decisions.