Revenue Cycle Manager

Ageless Mens Health•Las Vegas, NV

1d•Onsite

About The Position

Ageless Men's Health is seeking an experienced Revenue Cycle Manager to oversee the financial and operational processes for its clinics across a multi-state region. This role is crucial for ensuring the smooth operation of the clinics, which specialize in medically managed testosterone replacement therapy (TRT), weight management, skin care, and concierge medicine. The position is hands-on and execution-focused, requiring precision and the ability to manage high volume. The Revenue Cycle Manager will direct the daily activities of the Revenue Cycle Management (RCM) team, manage financial reconciliation across all locations, and act as the primary point of contact for clinics regarding billing, payment, and system inquiries.

Requirements

3+ years of experience in healthcare revenue cycle management, medical billing, or financial operations
Experience with EMR/practice management systems; Azalea and/or Phreesia experience strongly preferred
Demonstrated experience reconciling payments, refunds, and credit balances across multiple accounts or locations
Experience directing a team's work or coordinating with outsourced RCM/billing partners
Bachelor's degree in Healthcare Administration, Business, Finance, or related field preferred, or equivalent experience

Nice To Haves

Detail-oriented, deadline-driven operations professional who thrives on volume and precision
Comfortable holding multiple tasks simultaneously, moving fluidly between financial reconciliation, reporting, and clinic support
Highly organized and comfortable managing overlapping daily, weekly, and monthly deadlines
Sound judgment, researching and resolving financial discrepancies independently
Strong reporting and spreadsheet skills, with the ability to compile and validate recurring operational dashboards
Comfortable directing and coaching a team's day-to-day work, including coordination with outsourced billing partners
Clear, responsive communicator who can manage high email volume across many stakeholders
Process-minded, with experience building or improving SOPs and workflows
Knowledgeable in healthcare revenue cycle management and financial reconciliation practices

Responsibilities

Direct the day-to-day work of the Revenue Cycle Management (RCM) team, providing training, support, and escalation resolution
Monitor daily revenue cycle activity across all locations, including remittance review, unbilled transaction queues, and account discrepancy research
Manage refunds, credit balances, payment applications, and financial corrections, validating eligibility and maintaining account accuracy across all locations
Respond to and resolve billing inquiries, system-access requests, and a high volume of related email communication from clinical staff, providers, and clinic leadership
Process new user setup, modifications, deactivations, and permission troubleshooting in Azalea and Phreesia
Compile and distribute the weekly reporting package (approximately eight operational dashboards) and attend weekly census and business operations review calls
Validate unpaid balance, self-pay, and mixed-encounter reporting across all locations, researching and resolving discrepancies
Track chart completion, claim rejections and denials, VOB accuracy, and lead tracker compliance across all markets, identifying trends and driving corrective action
Reconcile cash logs and bank reports, investigating and documenting variances
Prepare bi-weekly headcount reporting and monthly productivity, aging, and unpaid balance reporting for all markets
Lead month-end close activities, including financial reconciliation, reporting validation, and worked-balance accountability tracking
Create and standardize SOPs and workflows, identify operational gaps, and host training on revenue cycle processes, documentation standards, and system usage