Revenue Cycle Manager (Admissions) - Patient Access Management (PAM) - Patient Financial Services (PFS)

University of Iowa • Iowa City, IA

1d • Hybrid

About The Position

University of Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Manager (RCM) position for Patient Access Teams, specifically Admissions and Insurance Referrals in the healthcare industry who will be responsible for planning, coordination and management of all aspects of revenue cycle management operations and projects for their team within Patient Access Management (PAM) Division. The RCM will have responsibility for supervising 2-5 front-line supervisors, each with additional direct staff report and will manage and direct revenue activities. The RCM will ensure accurate and timely collection all patient information related to registration responsibilities while ensuring day-to-day operations are conducted in full alignment with Service Excellence standards. The RCM will assist in the coordination of financial assistance activity in collaborative efforts with internal Social Services and Patient Billing units. This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
WE CARE Core Values:
Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.
Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work.
Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Requirements

• Minimum of six (6) years of healthcare revenue cycle experience.
• Minimum of three (3) years of patient access experience, including demonstrated analytical skills and the ability to interpret financial and operational data.
• Minimum of one (1) year of supervisory or leadership experience in a high-volume healthcare, customer service, or patient access environment.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Experience utilizing electronic health record systems and revenue cycle technologies, including Epic and web-based authorization and referral platforms.
• Demonstrated ability to lead teams, drive accountability, and achieve operational and financial performance goals.
• Experience identifying performance trends, analyzing root causes, and implementing process improvements that enhance operational efficiency and service outcomes.
• Proven track record of leading operational improvements through data-driven decision making, workflow optimization, and performance management, resulting in measurable gains in quality, productivity, service, or financial outcomes.
• Strong conflict resolution, coaching, and employee relations skills with a commitment to fostering a respectful, and collaborative work environment.
• Knowledge of healthcare revenue cycle processes, patient access operations, HIPAA requirements, and applicable CMS regulations.
• Strong planning, organizational, verbal communication, and written communication skills.
• Ability to prioritize multiple competing demands and effectively manage change in a fast-paced environment.
• Demonstrated commitment to continuous learning, professional development, and staying current with industry best practices and regulatory changes.

Nice To Haves

• Knowledge of insurance benefits and requirements as related to individual companies and policies.
• Knowledge of Epic Prelude, Cadence and Referral modules.
• Knowledge of Electronic Eligibility Systems.
• Proven collaborator and consensus builder - someone who has a track record of successfully partnering with academic medical staff.

Responsibilities

• Develop, implement and enhance standardized admissions and referral workflows for new and existing processes.
• Determination of requirements necessary for workflow triggers for new and existing payers to ensure compliance with payer requirements and regulatory guidelines.
• Design, test and implement work processes and technology to promote automation and to increase process efficiencies.
• Educate clinical staff on admissions and referral requirements to enhance collaboration and prevent delays.
• Ensure accurate and timely collection of all patient information related to workflow responsibilities.
• Monitor statistical data; including work drivers and denials to monitor, recommend and implement operational procedures and protocols to improve services and reduce costs.
• Assist in planning, developing and implementing computer applications, upgrades to billing system, Epic workflows and category lists and other bolt-on software products.
• Assist in the coordination of financial assistance activity in collaborative efforts with other PAM units, Departments and internal Social Services and Patient Billing units.
• Work closely with the PFS Training Department to create training curriculums and communicate areas of training needs specific to the PAM staff.
• Ensure day to day operations are conducted in full alignment with Service Excellence standards.
• Drive excellence in all areas of operations by focusing on People, Quality, Service, Financials, Growth and Employee Motivation. Define and track key performance measures, monitor progress, and consistently deliver results.
• Develop, implement and monitor staff performance standards including development of motivational incentives within established institutional and state guidelines.
• Develop and present to PFS Leadership and UI Health Care Administration on critical topics tied to revenue management and patient access.
• Assist Associate Director with compilation and preparation of special and periodic statistical and financial reports for the Assistant Vice President of Patient Financial Services, Finance, Clinical Department Administrators, Clinic Department Executive Officers, as well as College of Medicine and Hospital Administration.
• Perform human resource functions including interviewing, selection, training, performance evaluation, promotion and disciplinary action.
• Schedule and assign all supervisory and clerical staff in the assigned areas ensuring staffing levels are maintained to provide excellent patient experience.
• Respond to inquiries and complaints from patients, clinical and hospital staff, and public; determine escalation of patient accounts to upper management.
• Assist Associate Director in the establishment of annual operating budgetary needs for designated departments and monitor performance to achieve targeted levels of fiscal performance.

Benefits

• The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.
• When working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager