Revenue Cycle Manager
About The Position
Experience Momentum is seeking a Revenue Cycle Manager to lead our Revenue Cycle Team and own the performance, accuracy, and integrity of all revenue cycle operations across our 3 locations. This role directly manages the Revenue Cycle Team — billing, authorizations, benefits verification, and AR follow-up — and serves as the primary point of accountability for revenue cycle results, wherever the work is executed. This role combines people leadership with hands-on execution. The Revenue Cycle Manager provides day-to-day guidance, coaching, and direction for the team, while staying actively engaged in AR collections and serving as a secondary backup for billing and authorizations — with working knowledge of those tasks so they can step in when needed. This role is central to our operational health and requires a strong sense of accountability, curiosity, systems thinking, and leadership.
Requirements
- Proven people leadership experience — coaching, developing, and holding a team accountable to standards
- Strong sense of ownership and accountability
- Customer-centered mindset with the ability to balance empathy and policy
- Excellent written and verbal communication skills
- Highly organized, detail-oriented, and proactive
- Comfortable working with distributed and remote teams
- Strong analytical skills with the ability to identify patterns and drive action
- Proficiency with EMR systems, billing platforms, and reporting tools
- Demonstrated hands-on experience in healthcare revenue cycle operations — billing, AR collections, and authorizations
- Strong working knowledge of health insurance payers, billing workflows, and HIPAA requirements
- Comfortable serving as a working backup across billing and authorization functions, not just an outcome-owner
- Ability to thrive in a detail-driven environment while leading a team
- Comfortable managing both patient-facing and internal operational responsibilities
- Maintains appropriate boundaries while remaining responsive and accountable
Nice To Haves
- Physical Therapy billing experience preferred
Responsibilities
- Oversee and lead the entire Revenue Cycle Team, providing guidance, coaching, and day-to-day direction
- Own the outcomes of the full revenue cycle, regardless of where or by whom the work is executed
- Act as the point of contact for revenue cycle questions, escalations, and clarifications, both internally and with any external revenue cycle partners
- Protect and elevate the patient financial experience through clear communication, accuracy, and timely issue resolution
- Translate revenue cycle data, payer behavior, and trends into actionable insights for leadership and the team
- Stay actively engaged in AR collections, particularly complex or escalated patient and payer accounts
- Serve as the escalation point for complex patient billing and collections concerns
- Act as secondary backup for billing and authorizations — maintaining working knowledge of both functions so you can step in as needed
- Ensure revenue cycle workflows are documented, understood, and consistently followed by the team
- Oversee and validate execution of billing, insurance follow-ups, collections, cash posting, account management, and claims resolution across the team
- Monitor accounts receivable performance, aging, denial trends, and resolution timelines
- Identify payer- and discipline-specific trends such as recurring denials, reimbursement changes, and processing delays
- Proactively report risks, trends, and recommendations to Operations, clinical leadership, and front-line teams
- Ensure provider, credentialing, and billing data remain accurate across systems
- Partner with Accounting to support monthly close, reconciliation, and financial reporting
- Ensure a reliable workflow and on-site coverage plan is in place at every location for handling in-person patient payments, including checks — owning the outcome even on days you are working remotely
- Maintain audit-ready documentation related to payment handling
- Coordinate closely with Accounting to resolve discrepancies efficiently
Benefits
- Medical, Dental, and Vision Insurance (shared-cost)
- 401(k) with Company Match
- Generous PTO and Holidays (11 paid company holidays + paid volunteer day)
- Unlimited group fitness membership for you and your significant other
- 25% discount on cash services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
