Revenue Cycle Manager

Lifeline Connections • Vancouver, WA

18h • Onsite

About The Position

Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions.

Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.

Our Mission - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

Requirements

• Bachelor’s degree in business administration or related field or equivalent work experience required.
• Possess a minimum of five years’ experience in healthcare/non-profit billing and collections.
• Knowledge of substance use disorders and mental health treatment required.
• Possess a minimum of 2 years’ supervisory experience required.
• Must be highly organized, detail oriented, possess good analytical skills, and be able to work well under pressure.
• Ability to communicate clearly both verbally and in writing.
• Great attendance.
• Ability to work well with others.

Responsibilities

• Support proactive management of agency payer contracts, including building productive relationships with payer contacts.
• Oversee the position of Provider enrollment and provide support as needed.
• Provide department orientation, training, and oversight to team members on appropriate procedures and practices.
• Meet with assigned staff on a regular basis for supervision and perform regular reviews with staff regarding their performance and ability to meet the metrics of the position.
• Produce accurate standard and custom reports, including accounts receivable, collections, and billing reports.
• Respond to management, director, and supervisor inquiries regarding financial- revenue questions related to their departments.
• Provide leadership and training in all billing-related processes and configuration in the agency’s Electronic Health Record systems.
• Assist with coordination with various funding sources.
• Perform regular reconciliation of patient and other payer accounts.
• Ensure regular occurrences of Billing Audits are completed and reported to Quality Assurance.
• Identify areas of need within the revenue cycle process and facilitate resolution of revenue cycle issues with various departments and the agency leaders.
• Identify patient, provider, department and insurance company concerns, requests and problems related to billing issues and communicate them to the billing team as appropriate.
• Identify trends in billing and follow-up, maintaining working knowledge of state and federal billing guidelines to identify ways in which our staff can expedite resolution of accounts and identify delays in processing.
• Attend Management, Committee, and other agency development meetings as required.
• Complete required training.
• Maintain strict confidentiality; adhere to all HIPAA guidelines/regulations.
• Ensure compliance with all applicable Lifeline Connections policies, procedures, and contracts.
• Work as part of a team.
• Other duties as assigned.

Benefits

• Multiple options for medical, dental, and vision coverage for employees and their eligible dependents.
• Employer-paid Short Term Disability, Long Term Disability, and Life Insurance, along with access to supplemental coverage options.
• 401(k) retirement plan.
• Generous paid time off.
• Paid holidays and personal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees