Revenue Cycle Management Vendor Relations Analyst

Envision Healthcare•Fort Lauderdale, FL

About The Position

The RCM Vendor Relations Analyst supports the monitoring and coordination of operational performance for assigned Revenue Cycle Management (RCM) vendors across defined workflows. The role assists with performance tracking, issue documentation, and preparation of standard reports and analysis for leadership review and decision-making. This position applies established processes, tools, and techniques to a specialized area of RCM vendor oversight and works under general guidance. Work products may be reviewed depending on task complexity. The role serves as a liaison between RCM Operations, Vendor Management, and external vendor teams to support consistent execution and issue follow up.

Requirements

Bachelor’s degree or equivalent practical experience in healthcare administration, business, or a related field.
Minimum of 2–4 years of experience in Revenue Cycle Management (RCM) operations (e.g., billing, coding, denials, quality assurance, or related functions), with working knowledge of payer rules and provider workflows.
Some experience (1+ year) supporting vendor relationships, cross-functional coordination, or team-based environments, with ability to effectively communicate and follow through on assigned responsibilities.
Working knowledge of Medicare, Medicaid, and commercial payer fundamentals, with an understanding of performance expectations within RCM operations.
Demonstrated ability to follow established processes, maintain documentation (e.g., issue logs, trackers, SOPs), and ensure accuracy and consistency in work outputs.
Experience supporting initiatives or projects with defined guidance, including data gathering, reporting, and issue tracking.
Intermediate proficiency in Excel (e.g., basic formulas, lookups, and pivot tables) and ability to work with standard reports, dashboards, and performance scorecards.
Experience working with reporting tools and datasets to produce routine reports and initial analysis for review.

Nice To Haves

Exposure to coordination with offshore vendors or teams across multiple time zones is preferred.
Basic familiarity with artificial intelligence tools and capabilities (e.g., Microsoft Copilot), including ability to leverage tools to support productivity and reporting.

Responsibilities

Supports the monitoring of operational performance for assigned RCM vendors across defined workflows, following established processes and guidelines.
Serves as a point of contact between RCM Operations, Vendor Management, and vendor teams to facilitate communication, issue follow-up, and consistent execution.
Participates in regular vendor performance reviews by preparing standard reports, documenting outcomes, and tracking action items for leadership review.
Applies established tools and methodologies to track key performance indicators, identify basic trends, and escalate potential risks or issues as appropriate.
Prepares and maintains standardized vendor performance scorecards, ensuring accuracy and completeness of data for leadership visibility.
Provides routine reporting and initial analysis of vendor performance metrics to support operational decision-making.
Assists in the intake, documentation, and tracking of operational issues, ensuring proper logging and follow-up in accordance with defined processes.
Supports Tier 1 issue monitoring and escalates recurring or unresolved issues to management for further review and action.
Contributes to Tier 2 escalation activities by gathering data, documenting issues, and supporting management in resolution efforts.
Maintains documentation including SOPs, issue logs, escalation trackers, and vendor interaction records to ensure consistency and compliance with operational standards.
Applies standard professional knowledge and established procedures to assigned work, ensuring accuracy, timeliness, and alignment with RCM operational goals.
Work is performed under general guidance, with deliverables and analyses subject to review based on complexity.
Other duties as assigned.