Revenue Cycle Managed Services Director - Client Delivery

Impact Advisors

1d • $180,000 - $260,000 • Hybrid

About The Position

Impact Advisors is seeking a dynamic and motivated Director – Client Delivery supporting Medical Group Revenue Cycle Managed Services Engagement for enterprise clients. This is a strategic role where you'll use your deep industry knowledge and strategic thinking to understand client needs and connect them with Impact Advisors' solutions.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, or a related field.
• 10+ years of progressive leadership experience within large Medical Group Revenue Cycle operations.
• Deep and demonstrable expertise within the Epic EHR platform, specifically related to its revenue cycle modules
• Proven track record of successfully managing and optimizing all facets of the revenue cycle, from appointment scheduling to accounts resolution.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels.
• Demonstrated ability to drive change, foster a culture of accountability, and achieve measurable results.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.

Nice To Haves

• Master's degree preferred.
• Prior 3rd party Managed Services and/or consulting work experience is a plus.

Responsibilities

• Customer Relationship Management (CRM): Cultivate and maintain strong, trusted relationships with key client stakeholders, acting as their advocate and ensuring their needs are met.
• Account Management: Drive client satisfaction and retention by proactively identifying opportunities for service expansion and continuous improvement.
• Contract Administration: Ensure adherence to contractual agreements and manage all aspects of contract renewals and modifications.
• P&L Ownership: Manage the financial performance of your assigned client accounts, including budgeting, forecasting, and achieving profitability targets.
• Operational Oversight: Provide strategic and operational leadership for all revenue cycle functions residing within client healthcare facilities, ensuring efficient workflows and optimal performance. This includes overseeing areas such as scheduling, patient access, health information management, and UR/UM.
• Operational Delivery: Collaborate with client and Impact Advisor’s central business operations to ensure the effective delivery of Revenue Cycle processes.
• Reporting & Analytics: Develop and present comprehensive reports on revenue cycle performance, trends, and opportunities to internal stakeholders and clients.

Benefits

• Eligible for an annual discretionary bonus.
• Eligible for an annual performance bonus.
• Additional benefits and perks may also be available, depending on the position and employment terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Director