Revenue Cycle Managed Services Director of Training, Process, and Quality
About The Position
Impact Advisors is seeking an experienced and strategic Director of Training, Process, and Quality who will be responsible for designing, scaling, and continuously improving revenue cycle training and onboarding programs, standardized workflows, and quality management practices across multiple clients and service lines. This leader ensures operational readiness, process hardening, and high‑performance delivery while supporting rapid team growth and evolving client needs. The role partners closely with Operations, Client Leadership, Technology, and Analytics to drive consistent outcomes, improve cash performance, reduce rework, and elevate client satisfaction across the revenue cycle. This position plays a critical role in driving operational stability, accelerating ramp‑up for new resources, and reinforcing performance expectations across revenue cycle functions.
Requirements
- Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred)
- 10+ years of progressive experience in healthcare revenue cycle operations
- 5+ years of leadership experience across training, process improvement, or quality management
- Strong understanding of end to end revenue cycle workflows and performance drivers
- Proven success supporting multiple clients and scaling teams in a complex operating environment
- Experience working with offshore and near‑shore delivery models
- Proven ability in Excel, Viso, and Powerpoint.
- Excellent communication and facilitation skills with the ability to engage diverse audiences.
- Ability to travel up to 20%
Nice To Haves
- Demonstrated ability to translate client specific operational complexity into standardized, scalable solutions
- Strong analytical and problem‑solving skills with a data‑driven mindset
- Executive‑level communication and stakeholder management skills
- Deep understanding of AR, denials management, payer rules, and regulatory requirements
- Experience with EHR systems (Epic preferred) and revenue cycle reporting tools
- Lean, Six Sigma, or other process improvement certifications
Responsibilities
- Design and oversee end‑to‑end revenue cycle training programs (new hire, ongoing, and advanced) across functions such as AR, authorization, denials, eligibility, coding, billing, and follow‑up
- Standardize onboarding and certification paths to support rapid scaling of onshore, near‑shore, and offshore teams
- Ensure training content remains current with payer rules, regulatory changes, client‑specific nuances, and system updates (e.g., Epic)
- Partner with Operations to reduce ramp time, improve productivity attainment, and support scope expansion
- Lead the development, documentation, and maintenance of standardized revenue cycle workflows, SOPs, and playbooks
- Harden processes to ensure consistent execution, scalability, and audit defensibility across multiple clients
- Identify process gaps and lead continuous improvement initiatives to reduce variation, rework, and downstream denials
- Collaborate with Technology and Analytics to enable process automation, workflow optimization, and performance visibility
- Establish and oversee quality assurance frameworks, scorecards, and audit programs aligned to client KPIs and contractual SLAs
- Analyze quality trends and root causes to drive corrective actions, targeted retraining, and process refinement
- Ensure quality outcomes support improved cash collections, reduced AR aging, and higher first‑pass resolution rates
- Drive a culture of accountability, operational excellence, and continuous improvement
- Act as a trusted advisor to internal and external stakeholders on training, process maturity, and quality performance
- Support client onboarding, transitions, and expansions by ensuring operational readiness and performance stability
- Translate client goals into scalable training, process, and quality strategies that drive measurable results
- Partner with executive leadership to report on outcomes, risks, and improvement opportunities
- Build, mentor, and lead high‑performing Training, Process, and Quality teams
- Define clear roles, operating models, and governance structures to support growth
- Develop career paths and succession plans to ensure long‑term team sustainability
- Promote a culture of engagement, collaboration, and continuous learning
Benefits
- annual performance bonus
- Additional benefits and perks may also be available, depending on the position and employment terms.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
