Revenue Cycle Instructional Designer and Quality Analyst

BMC Software

8d•Onsite

About The Position

The Revenue Cycle Instructional Designer and Quality Analyst is responsible for improving department operations by monitoring key performance indicators and providing the information gathered to the Supervisors/Leads for employee feedback and training. This individual is responsible for maintaining Service Excellence standards within all Revenue Cycle applications. The Revenue Cycle Instructional Designer and Quality Analyst is responsible for evaluating current workflows and developing process improvements to ensure quality and accurate information based on the various Epic applications. The Quality and Training Specialist will provide feedback to each team member and their direct Supervisor and/or Manager with identified errors on a daily, weekly, and monthly basis utilizing Quality Assurance Scorecards. Responsibilities also include identifying and reporting trends and concerns regarding quality assurance metrics, including statistical reporting documentation, and providing data to improve application training material throughout the organization. The Revenue Cycle Instructional Designer and Quality Analyst maintains quality audit reports for all team members and tracks ongoing performance. Specialist administers Continuous Quality Improvement reviews for new hires before formal quality auditing. Seeks to foster a strong line of communication between all areas of Revenue Cycle, addressing training needs to supervisors. The Quality and Training Specialist should seek to develop a deep understanding of departmental functions and goals to improve educational material in the advancement of education. The Revenue Cycle Instructional Designer and Quality Analyst will be responsible for conducting regular check-ins with Revenue Cycle leadership and will consistently provide accurate and detailed monthly reports that outline team member error rates, identify error trends for the month, and should develop a strategy to improve workflow via educational training and/or system updates. The Quality and Training Specialist will develop ongoing training modules to increase efficiencies. Key Performance Indicators will be presented with identified training modules and process improvement plans to senior leadership quarterly. Under the direction of the Revenue Cycle Training and Quality Manager, the Revenue Cycle Instructional Designer and Quality Analyst is an experienced training specialist with a solid understanding of business processes, specific Epic Applications, BMC applications and policies, and adult learning styles and methodology. The methodology includes but is not limited to electronic learning modules, electronic assessments (pre and post-training sessions), gap analysis, and PowerPoint presentations. The Quality and Training Specialist participates in the overall development, implementation, and maintenance of a training program across multiple applications, services and departments. In addition, they serve as a direct resource for planning and coordinating Revenue Cycle driven projects requiring Epic training and implementation of new Epic modules. The Revenue Cycle Instructional Designer and Quality Analyst is a resource to assure training tools are well tested, professional, highly usable, and standardized across all applications. The Revenue Cycle Instructional Designer and Quality Analyst is responsible for developing and communicating proposed training plans to business leads, assigned applications, and department owners. In addition, the Specialist is responsible for executing training as appropriate according to project deadlines. Revenue Cycle Instructional Designer and Quality Analyst will assist in planning, organizing, and overseeing the training curriculum implementation to meet business owners' needs. The Specialist utilizes their experience to analyze current training plans to identify gaps and offer logical suggestions and/or action plans to mitigate and enhance end-user training. The Revenue Cycle Instructional Designer and Quality Analyst ensures the upkeep of all training environments and serves as the point person for MST rebuild and MST Mitosis for applicable projects. In addition, they act as the end-user liaison, communicating feedback regarding application build and usability to the analyst teams. The training lead works closely with training and project teams to ensure the upkeep of all training environments, intranet content, and classroom functionality. The Specialist is a forward-thinker who identifies opportunities to apply technology to improve business processes within strategic institution goals.

Requirements

5+ years hospital revenue cycle experience
2+ years of quality auditing or EHR training experience
Certification or proficiency in one or more Epic Curriculum applications (or obtained within 3 months of employment)
Bachelor’s degree is preferred, but can be substituted for extensive training experience.
Epic Revenue Cycle Application Certification
Certification: Cadence or Prelude or Grand Central or HIM required

Nice To Haves

Adult learning styles and methodology
Electronic learning modules, electronic assessments (pre and post-training sessions), gap analysis, and PowerPoint presentations
Specific Epic Applications
BMC applications and policies

Responsibilities

Improve department operations by monitoring key performance indicators and providing information to Supervisors/Leads for employee feedback and training.
Maintain Service Excellence standards within all Revenue Cycle applications.
Evaluate current workflows and develop process improvements for quality and accuracy based on Epic applications.
Provide daily, weekly, and monthly feedback to team members and supervisors on identified errors using Quality Assurance Scorecards.
Identify and report trends and concerns regarding quality assurance metrics, including statistical reporting.
Provide data to improve application training material throughout the organization.
Maintain quality audit reports for all team members and track ongoing performance.
Administer Continuous Quality Improvement reviews for new hires before formal quality auditing.
Foster communication between Revenue Cycle areas and address training needs with supervisors.
Develop a deep understanding of departmental functions and goals to improve educational material.
Conduct regular check-ins with Revenue Cycle leadership.
Provide accurate and detailed monthly reports on team member error rates, identify error trends, and develop strategies for workflow improvement through training or system updates.
Develop ongoing training modules to increase efficiencies.
Present Key Performance Indicators with identified training modules and process improvement plans to senior leadership quarterly.
Create and develop training curriculums for Revenue Cycle in coordination with the Epic eMerge Training Team.
Identify and create eLearnings for refresher training curriculums.
Serve as a role model to the training team through continued learning and professional accountability.
Foster teamwork and collaboration.
Provide oversight and project management expertise to other members of the training team.
Collaborate with Epic Application Analysts and subject matter experts to assess and identify curriculum design, educational needs, and training opportunities.
Create various solutions to educate clinicians on BMC applications using suitable materials and instructional methods for adult education.
Serve as a resource for innovative teaching and offer mentoring to colleagues.
Assist in leading the development, implementation, and maintenance of the Epic training program.
Provide proactive input to issue resolution, quality, and process improvement.
Develop and maintain credibility and effective working relations with project management, department managers, program coordinators, and clinical and physician leads.
Schedule and lead meetings with clinical leadership as determined by project tasks and timelines.
Collaborate with analyst team leads in workflow analysis and apply workflow knowledge in system configuration and training curriculum design.
Align with other IT functional areas to stay informed of project status and inform customer management of progress.
Keep ITS technology and service managers aware of user issues and potential conflicts.
Participate in leadership meetings as a representative of all training applications.
Edit tip sheets, proficiency assessments, and communication postings before publishing.
Ensure daily, weekly, and monthly tasks (e.g., training maintenance, Thrive Planning, MST clean up) are on track for completion.
Work closely with Revenue Cycle leaders to provide a schedule for new employee orientations, physician training, and student/resident onboarding.
Create a method to track training with a clear distinction between go-live education and ongoing orientation.
Develop a structure for refresher, optimization, and upgrade training needs with the manager.
Maintain a certification training program according to Epic guidelines under the manager's guidance.
Publish training schedules and materials in learning management systems with the Training Manager.
Be available as a resource for troubleshooting and support during training sessions.
Oversee logistics and maintenance of training space and equipment.
Ensure data-driven performance management and QI programs are designed and implemented in alignment with organizational strategy and mission.
Monitor the effectiveness of performance management and quality improvement programs on a timely and ongoing basis.
Review and analyze data to determine issue trends and develop remediation plans and/or workflow resolutions.