Revenue Cycle Education Instructional Design Specialist

Schuylkill • Allentown, PA

15d • Onsite

About The Position

Responsible for developing and delivering training programs for Electronic Medical Record (EMR) systems. The role educates healthcare staff, including clinicians and administrative personnel, on effective EMR use to support accurate documentation, data entry, and regulatory compliance. It creates training materials, conducts hands-on training, provides ongoing support, and assesses training effectiveness to improve user proficiency, patient care through effective EMR utilization, and technology adoption.

The specialist designs and maintains scalable learning solutions for Revenue Cycle operations, Epic workflows, onboarding, professional development, and organizational initiatives. Learning solutions may use virtual, blended, and self-paced methods. The role collaborates with revenue cycle subject matter experts, operations, and the Epic team; evaluates learning outcomes; supports learning technologies; and manages multiple projects and stakeholders in a rapidly changing environment.

Requirements

• Bachelor’s degree.
• At least 5 years of experience in education, training, healthcare operations, Revenue Cycle, healthcare informatics, or a related field.
• At least 1 year of experience in a revenue cycle education and process improvement department.
• At least 1 year of experience in curriculum development, instructional design, and course creation.
• Working knowledge of Electronic Medical Records and healthcare work processes.
• Understanding of Revenue Cycle workflows and all aspects of Revenue Cycle.
• Strong project management and organizational skills.
• Excellent written, verbal, facilitation, and presentation skills.
• Technically savvy and able to adapt to a rapidly changing environment.
• Proven ability to self-lead and work without direct oversight.
• Strong working knowledge of the Microsoft suite, such as Microsoft Excel.
• Strong collaboration, relationship-building, and stakeholder-management skills.
• Epic Systems certification.
• Must attend and pass Revenue Cycle Training within six months of hire and complete uPerform training within three months of hire.

Nice To Haves

• Master’s degree.
• 7 years of experience in instructional design, healthcare education, Epic training, Revenue Cycle operations, or organizational learning.

Responsibilities

• Design, develop, and maintain scalable learning solutions for Revenue Cycle operations, Epic workflows, onboarding, professional development, and organizational initiatives using virtual, blended, and self-paced methodologies.
• Assist in developing and converting revenue cycle educational content into learning experiences, including self-paced simulations, videos, assessments, job aids, and role-based learning pathways.
• Demonstrate professional competence in revenue cycle areas, including front-end processes, billing, compliance standards, and system processes, to assist end users.
• Partner with revenue cycle subject matter experts, operations, and the Epic team to develop training solutions for system enhancements, process improvements, and organizational goals.
• Evaluate learning effectiveness and training outcomes using assessments, learner feedback, operational metrics, and performance data, and implement continuous improvements.
• Support adoption of learning technologies and innovative training strategies by maintaining educational platforms, applying instructional design best practices, and recommending approaches to improve training accessibility, efficiency, and scalability.
• Manage multiple projects, competing priorities, timelines, and stakeholders in a rapidly changing environment.
• Attend and pass Revenue Cycle Training within six months of hire.
• Complete uPerform training within three months of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level