Revenue Cycle Education Instructional Design Specialist

Lehigh Valley Health Network • Allentown, PA

16d • Onsite

About The Position

Responsible for developing and delivering training programs for Electronic Medical Record (EMR) systems. The role educates healthcare staff, including clinicians and administrative personnel, on effective EMR use to support accurate documentation and data entry and compliance with regulatory standards. It creates training materials, conducts hands-on training, provides ongoing support, and assesses training effectiveness to enhance user proficiency, improve patient care through effective EMR utilization, and facilitate technology adoption.

The specialist designs and maintains scalable learning solutions for Revenue Cycle operations, Epic workflows, onboarding, professional development, and organizational initiatives. The role develops virtual, blended, and self-paced learning experiences, partners with Revenue Cycle and Epic stakeholders, evaluates training outcomes, supports learning technologies, and manages multiple projects and priorities.

Requirements

• Bachelor’s degree.
• Five years of experience in education, training, healthcare operations, Revenue Cycle, healthcare informatics, or a related field.
• One year of experience in a Revenue Cycle education and process improvement department.
• One year of experience in curriculum development, instructional design, and course creation.
• Attend and pass Revenue Cycle Training within six months of hire.
• Complete uPerform Training within three months of hire.
• Working knowledge of Electronic Medical Records and healthcare work processes.
• Understanding of Revenue Cycle workflows and all aspects of Revenue Cycle.
• Strong project management and organizational skills.
• Excellent written, verbal, facilitation, and presentation skills.
• Technical proficiency and ability to adapt to a quickly changing environment.
• Proven ability to self-lead and work without direct oversight.
• Strong working knowledge of Microsoft Office, including Excel.
• Strong collaboration, relationship-building, and stakeholder management skills.
• Epic Systems certification.

Nice To Haves

• Master’s degree.
• Seven years of experience in instructional design, healthcare education, Epic training, Revenue Cycle operations, or organizational learning.

Responsibilities

• Design, develop, and maintain scalable learning solutions for Revenue Cycle operations, Epic workflows, onboarding, professional development, and organizational initiatives using virtual, blended, and self-paced methods.
• Develop and convert Revenue Cycle educational content into self-paced simulations, videos, assessments, job aids, and role-based learning pathways.
• Demonstrate professional competence in Revenue Cycle operations, including front-end processes, billing, compliance standards, and system processes, to assist end users.
• Partner with Revenue Cycle subject matter experts, operations, and the Epic team to develop training solutions for system enhancements, process improvements, and organizational goals.
• Evaluate learning effectiveness and training outcomes using assessments, learner feedback, operational metrics, and performance data, and implement continuous improvements.
• Support adoption of learning technologies and innovative training strategies by maintaining educational platforms, applying instructional design best practices, and recommending approaches to improve training accessibility, efficiency, and scalability.
• Manage multiple projects, competing priorities, timelines, and stakeholders in a rapidly changing environment.

What This Job Offers

• Job Type: Full-time