Revenue Cycle Business Process Ananlyst

Children’s Hospital of Philadelphia•Philadelphia, PA

3d•$76,100 - $97,000•Hybrid

About The Position

The Revenue Cycle Business Process Analyst supports and optimizes end-to-end revenue cycle operations across multiple departments, workflows, and systems. This role focuses on improving efficiency, quality, and financial performance through data analysis, report development, and process evaluation. The analyst plays a key role in business process improvement initiatives, including system enhancements (such as Epic), automation, and workflow optimization. Responsibilities include creating reports and dashboards, ensuring data quality, conducting process mapping and analysis, and developing business cases to support strategic initiatives. Blending business process improvement, systems analysis, and data analytics, this position collaborates cross-functionally to streamline operations, enhance interdepartmental coordination, and provide leadership with actionable insights for informed decision-making. The role's impact is to improve revenue cycle performance by streamlining processes, enhancing reporting and analytics, facilitating collaboration across departments, and ensuring operational and system changes are implemented efficiently and effectively. Through strategic collaboration and independent ownership, the position plays a direct role in advancing CHOP’s Financial Stewardship goals by driving cost-savings initiatives and supporting responsible, value-based decision-making across the organization.

Requirements

At least three (3) years experience with system design, process workflow design or business/systems consulting.
Strong analytical and communication skills (Required proficiency)
Strong computer skills to include database analysis (Required proficiency)
Extensive knowledge of workflow and/or system design (Required proficiency)
Extensive knowledge of analytical tools, business intelligence tools and statistical packages (Required proficiency)

Nice To Haves

EPIC experience.
Revenue Cycle experience.
Statistical software experience (Preferred proficiency)
EPIC certification - EPIC - upon hire - Preferred
Lean Six Sigma Green Belt (LSSGB) - American Society for Quality - upon hire - Preferred

Responsibilities

Develop and maintain written documentation for processes that exist between departments, systems, external vendors and payers.
Act as a business process liaison between operations, performance improvement and IT for needs that cross boundaries.
Support the implementation of processes and practices, under the lead of the Senior Manager, Manager, and the Revenue Cycle Business Process Consultant, that can adapt quickly to changing organization, business, and payer demands.
Review business process, system or other changes that might impact existing workflows, and recommend methods to optimize to desired state and improve efficiency.
Review system or process architecture in scope of assigned projects.
Assist in the execution of business impact reviews of test plans that span across departments, workflows or systems or to assess impact, efficiency and effectiveness.
Support the development and implementation of processes that link closely to system workflows.
Determine how these workflows will impact existing staffing, how to continuously refresh and monitor these flows and recommend optimal change management processes.
Communicate information clearly and create an environment where people can engage in open dialogue and reach effective solutions together to optimize workflow or process.
Assist cross-functional teams in the resolution of complex issues related to automated workflows or other complex processes or support discussions with the business and operational leaders to analyze reporting needs, configure and model data and develop reports using specialized knowledge of reporting applications and software applications.
Responsible for preparation, review and interpretation of financial and operational reports generated on regular and an ad hoc basis; provides consultation and assistance to ensure end users and operational reporting needs are met through report development and design.
Primary liaison to various internal and external user groups within CHOP in terms of revenue cycle data reporting and analysis.
Assist revenue cycle leadership, management, and staff in analyzing, interpreting, and presenting data and information to various parties.
Develop and build reporting solutions that monitor and benchmark cost, utilization and other quality and performance indicators.
Act as primary support to senior leadership in accessing relevant data necessary to develop strategic and operational business plans, and process improvements.
Assist in the development of business case analysis to support process optimization and change.
Perform troubleshooting, problem solving activities related to business intelligence reporting as necessary.
Analyze data and reports to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions.
Work closely with the Information Technology teams to resolve issues and perform analysis in a timely manner.