Revenue Cycle Applications Support Analyst (L2)

NTT DATA Services • Frisco, TX

5d • $68,076 - $118,188 • Remote

About The Position

We are seeking an experienced Revenue Cycle Applications Support Analyst (L2) to provide functional and technical support for Revenue Cycle Management (RCM) applications used across healthcare provider organizations. This role is responsible for supporting end-to-end revenue cycle systems including Patient Access, Registration, Scheduling, Medical Coding, Charge Capture, Claims Management, Denial Management, Payment Posting, and Accounts Receivable (AR) processes.
The ideal candidate will possess strong healthcare revenue cycle domain expertise combined with hands-on experience supporting EHR/EMR, Practice Management, Billing, Claims, and Revenue Cycle applications. The role requires advanced troubleshooting, application configuration, interface support, reporting, and production support expertise to ensure optimal financial and operational performance.

Requirements

• 5+ years of experience in Revenue Cycle Functional Knowledge
• Strong knowledge of: Revenue Cycle Management (RCM), Patient Registration & Scheduling, Insurance Eligibility & Authorization, Medical Billing, Medical Coding, ICD-10-CM, CPT, and HCPCS, Charge Capture, Claims Processing, Claims Adjudication, Payment Posting, Denial Management, Appeals & Reconsiderations, Accounts Receivable (AR) Management, Revenue Integrity Processes, Payer Contracting Concepts.
• 5+ years of experience in Technical Skills
• Experience supporting Revenue Cycle applications in healthcare provider environments.
• Experience supporting: EHR/EMR Systems, Practice Management Applications, Billing Platforms, Claims Management Systems, Clearinghouse Integrations.
• Knowledge of: HL7, ANSI X12 Transactions (837, 835, 270/271, 276/277), EDI processing, Interface monitoring and troubleshooting.
• Experience with SQL queries, reporting tools, and data analysis.
• Strong Excel skills for operational reporting and reconciliation analysis.
• 5+ years of experience in Regulatory & Payer Knowledge
• Medicare regulations and billing requirements.
• Medicaid billing and reimbursement processes.
• Commercial payer claim and authorization workflows.
• Healthcare compliance and revenue integrity requirements.
• HIPAA regulations and patient financial data privacy requirements.
• Bachelor's degree in Healthcare Administration, Health Information Management, Information Technology, Business, Finance, or related field.
• L2 Support: 5+ years of experience supporting enterprise Revenue Cycle platforms, integrations, and advanced troubleshooting.
• Experience supporting hospital, health system, physician practice, ambulatory, or multi-specialty healthcare organizations.

Responsibilities

• Provide L2 production support for Revenue Cycle Management (RCM) applications.
• Support core revenue cycle workflows including: Patient Registration, Insurance Verification, Prior Authorization and Referrals, Charge Capture, Medical Coding, Claims Management, Payment Posting, Denial Management, Accounts Receivable Follow-up.
• Troubleshoot complex application issues impacting revenue cycle operations.
• Partner with Revenue Integrity, Billing, Coding, Patient Access, and Finance teams to ensure smooth application operations.
• Support applications used for: Patient Registration, Scheduling, Insurance Eligibility Verification, Prior Authorization Management, Referral Management.
• Investigate and resolve issues related to demographic information, coverage verification, registration work queues, and payer eligibility transactions.
• Ensure accurate data flow between registration, EMR, and billing systems.
• Support coding and charge capture workflows within RCM applications.
• Troubleshoot issues related to: ICD-10-CM coding, CPT coding, HCPCS coding, Charge review work queues, Charge reconciliation processes.
• Collaborate with coding teams to address application configuration and workflow issues.
• Support charge capture integrity and revenue optimization initiatives.
• Support electronic claims submission and clearinghouse integrations.
• Troubleshoot: Claim generation failures, Claim edits and scrubbing issues, Electronic claim transmission errors, Rejected claims, Clearinghouse communication failures.
• Monitor claim processing workflows and ensure timely claim submission.
• Coordinate with clearinghouse and payer teams to resolve system-related claim issues.
• Support payment posting and remittance processing applications.
• Investigate issues related to: ERA transactions, EOB processing, Adjustment posting, Reconciliation variances, Payment exceptions.
• Ensure accurate posting of payer and patient payments.
• Resolve payment integration and financial reconciliation issues.
• Support denial tracking and denial management applications.
• Analyze and troubleshoot: Denial work queues, Underpayment tracking, Appeal workflows, Payer response processing.
• Assist revenue cycle teams in identifying recurring denial patterns and system-related root causes.
• Support denial prevention and revenue recovery initiatives.
• Support AR worklists, collection tools, and follow-up workflows.
• Troubleshoot issues impacting: Aged receivables, Collection activities, Payer follow-up, Patient balances, Write-off workflows.
• Assist in reducing outstanding AR and improving collection performance.
• Support integrations between Revenue Cycle applications and: EHR/EMR Systems, Practice Management Systems, Clearinghouses, Payer Portals, Financial Systems, Patient Financial Services Applications.
• Troubleshoot interface failures and transaction errors.
• Support HL7, X12, EDI, and healthcare interoperability workflows.
• Validate revenue cycle data transmission and reconciliation across systems.
• Develop and support reports, dashboards, and operational metrics related to: Claims Volume, Clean Claim Rate, First Pass Resolution Rate, Denial Rate, Collection Performance, AR Aging, Payment Variance Analysis.
• Support ad-hoc reporting requests from Revenue Cycle leadership.
• Perform data analysis to identify trends, revenue leakage, and process improvement opportunities.
• Participate in application upgrades, patches, enhancements, and release activities.
• Perform impact assessments, testing, validation, and post-implementation support.
• Support configuration updates related to payer rules, claims edits, billing workflows, and coding changes.
• Maintain application documentation, support procedures, and knowledge repositories.
• Resolve complex incidents, service requests, and system issues.
• Perform root cause analysis for recurring operational problems.
• Participate in major incident and escalation management.
• Ensure adherence to SLA, change management, and governance standards.
• Support continuous improvement initiatives for revenue cycle operations.

Benefits

• medical, dental, and vision insurance with an employer contribution
• flexible spending or health savings account
• life and AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level