FLEX Revenue Coordinator

Marriott•Bethesda, MD

6d•$26 - $36•Hybrid

About The Position

This is a temporary position where the Revenue Coordinator will assist RMAS Revenue Managers with non-stakeholder-facing tasks. Responsibilities include preparing for sales strategy meetings, managing room authorizations, rates, and restrictions, communicating rate restrictions and strategies to properties, supporting account diagnostics, monitoring transient and group inventory for straight-line availability, implementing hotel sales strategies in reservation and inventory systems, escalating technical questions related to reservation and property management systems, and monitoring compliance with company promotions and eCommerce channels. The role also requires adherence to company policies, maintaining professional appearance and conduct, protecting company assets, using clear and professional language, developing positive working relationships, and complying with quality assurance standards. Physical tasks include using computers and systems, and moving objects weighing up to 10 pounds without assistance.

Requirements

Use computer systems and software packages to input, access, modify, store, or output information.
Enter and retrieve data from computer systems using a keyboard, mouse, or trackball.
Address stakeholders’ service needs in a professional, positive way and on time.
Speak to stakeholders and co-workers using clear, appropriate, and professional language and timely manner.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Comply with quality assurance expectations and standards.
Enter and locate work-related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect the privacy and security of guests and coworkers.

Responsibilities

Assist RMAS Revenue Managers with non-stakeholder-facing tasks.
Prepare for sales strategy meetings.
Manage room authorizations, rates, and restrictions, including communicating rate restrictions and strategies to properties.
Support account diagnostics and monitor transient and group inventory to ensure straight-line availability.
Implement hotel sales strategies in the reservation and inventory systems.
Escalate technical questions related to the reservations and property management systems to the appropriate support desk in a timely manner.
Monitor compliance with and participation in company promotions and eCommerce channels.
Follow all company policies and procedures.
Ensure uniform and personal appearances are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.
Use computer systems and software packages to input, access, modify, store, or output information.
Enter and retrieve data from computer systems using a keyboard, mouse, or trackball.
Address stakeholders’ service needs in a professional, positive way and on time.
Thank guests with genuine appreciation and provide a fond farewell.
Speak to stakeholders and co-workers using clear, appropriate, and professional language and timely manner.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Protect the privacy and security of guests and coworkers.