Revenue Collector

City of Stockton•Stockton, CA

17h•Hybrid

About The Position

The City of Stockton is seeking to fill one (1) vacant Revenue Collector position in the Administrative Services Department. Revenue Collectors routinely work with customers at the front counter and phones for various collection issues with utilities, business license, and accounts receivable. On occasion collectors, may go out into the field to tag properties and businesses for non-payment or non-compliance of the Stockton Municipal Code. Knowledge and experience in bankruptcy and title demands is preferred. The incumbent in this position will work a City of Stockton 9/80 schedule: 7:30 a.m. to 5:30 p.m. Mondays through Thursdays; 8:00 a.m. to 5:00 p.m. Fridays, with alternating Fridays off. Incumbents in this position are included in the Civil Service system, in a "for-cause" employment status, and are represented by the Stockton City Employees' Association. (Classified/Represented) This recruitment is being conducted as an Open/Promotional recruitment. Current full-time City of Stockton employees may apply for this position as a promotional opportunity and successful candidates will be placed on a promotional list. All other candidates may apply for this position as an open competitive opportunity and successful candidates will be placed on an open list. The appointing authority will have the option of requesting names from the promotional list, the open list, or a combination of both. This list may be used to fill future vacancies. Prior to appointment, eligible candidates will be required to submit to and successfully pass a background investigation, which will include fingerprinting.

Requirements

Possession of a high school diploma or GED.
Three (3) years of billing and collections, cashiering, or related experience.
Must possess a valid California driver's license.
Must be able to lift and carry up to twenty (20) pounds.
Must possess a typing certificate for at least 35 net words per minute.
Knowledge of: Accounting and financial record keeping principles and practices; Office practices and procedures, including filing and the operation of standard office equipment; Written and oral communication skills, including spelling, grammar and punctuation, and letter writing; Basic mathematics; Knowledge and use of computer software applications used in a billing/accounting environment; Techniques for dealing with customers, often in situations which may be difficult or confrontational; Consumer Collection laws and techniques, including the Fair Debt Collection Act; and Small Claims Court processes.
Skill in: Organizing and maintaining accurate customer financial records; Maintaining accurate computer records and files; Making accurate calculations; Using initiative and sound independent judgment within established guidelines; Negotiating financial agreements; Reading, interpreting, and applying complex laws, rules, regulations, and financial documents; Analysis of Financial Statements, customer accounts and various financial records and documents; Operating standard office equipment, including computer software and centralized telephone equipment; Prioritizing work and coordinating several activities; Establishing and maintaining effective working relationships with those contacted in the course of the work, often in stressful situations; and Understanding and carrying out oral and written directions.
Physical/Mental Abilities: Mobility – Constant standing or sitting for long periods of time while operating a keyboard; frequent bending; occasional walking, stooping, kneeling, reaching, pushing and pulling; Lifting/Carrying – Constant lifting/carrying of 0 to 10 pounds; frequent lifting/carrying of 11 to 25 pounds; occasional lifting of 26 to 50 pounds; Vision – Ability to read fine print, and/or normal type size print, and detect color; ability to read and see PC screens; ability to read and produce printed material and information displayed on a visual display terminal; Dexterity – Constant fingering (typing, picking, pinching), repetitive use of both hands, simple grasping and fine manipulation of either/both hands; occasional power grasping, pushing and pulling of either/both hands, and reaching above and below shoulder level; Hearing/Talking – Ability to detect specific noises, proper equipment operation; ability to understand what people are saying in normal conversation, over the telephone, and frequently over noise; Special Requirements – Frequently requires working evenings; occasionally requires working nights and weekends, and driving; Emotional/Psychological – Ability to concentrate, make decisions, work with the public, exercise sound judgment, handle stressful situations, and work alone; Environmental Conditions – Occasional to frequent exposure to noise, indoor cold/heat, working around equipment and machinery; Working Conditions – Primarily performed in an office environment which is typically quiet; Comprehension – Ability to understand, remember, and apply oral and/or written instructions or other information; ability to understand, remember, and communicate routine, factual information; ability to understand complex problems and to collaborate and explore alternative solutions; ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints; Organization – Ability to organize thoughts and ideas into understandable terminology; ability to organize and prioritize own work schedule and work schedules of others on short-term (longer than one month) and long-term basis; Reasoning and Decision-Making: Ability to apply common sense in performing job; ability to make decisions which have moderate impact on immediate work unit and monitor impact outside immediate work unit; ability to make decisions which have significant impact on the department's credibility, operations, and services; and Communication – Ability to understand and follow basic instructions and guidelines; ability to complete routine forms, use existing form letters, and/or conduct routine oral communication; ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information; ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on phone; ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly; ability to make informal presentations, inside and/or outside the organization, and speak before groups; ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area.

Nice To Haves

Knowledge and experience in bankruptcy and title demands is preferred.

Responsibilities

Under general supervision, performs both field and office investigations of accounts and collections related to City utilities, miscellaneous accounts, business licenses, contracts, and other revenues owed to the City; performs related work as assigned.
Collects delinquent utilities accounts; and locks water service as required.
Conducts field inspections of business and construction sites to determine business license requirements and compliance; computes license and permit fees.
Performs analysis on delinquent accounts to validate amounts owed; explains amounts owed to customers.
Explains pertinent Stockton Municipal Code sections, City Fees and Policies to customers.
Audits records of business firms to verify proper payment of license and permit fees.
Audits records of hotels, motels, and rooming houses to verify proper payment of City Transient Occupancy Tax.
Performs collection activities on various types of debts owed to the City, such as delinquent Miscellaneous Accounts Receivable, Revenue Contracts, and returned checks.
Prepares and files documents and represents the City in Small Claims related actions.
Makes recommendations for the appropriate disposition of delinquent accounts.
Negotiates and prepares payment agreements.
Maintains accurate records, prepares reports, and a variety of written materials; enters and retrieves data from an on-line or personal computer system.