Revenue Billing Coordinator

University of Guelph • Guelph, ON

4d • Onsite

About The Position

Reporting to the Operations Supervisor, the Revenue Billing Coordinator supports the financial and administrative operations of the Health and Performance Centre (HPC), which provides medical and health-related services to University of Guelph students, staff and faculty, varsity athletes, and community members. The Revenue Billing Coordinator is primarily responsible for practitioner billing and revenue control processes associated with annual billable medical services and visits across the Health and Performance Centre. This includes invoicing, collections, deposits, third-party insurance billing, reconciliation, payment processing, and the preparation of remuneration summaries for fee-for-service practitioners. In addition to billing responsibilities, the incumbent supports the broader administrative operations of Student Wellness Services as required. The Revenue Coordinator is responsible for managing highly detailed and sensitive financial and health-related information within a fast-paced clinical environment that requires a high degree of accuracy, organization, confidentiality, and independent judgement. The incumbent must be able to prioritize competing demands, adapt to changing billing requirements and fee schedules, and communicate professionally with students, patients, physicians, insurance providers, and external agencies.

Requirements

• Two (2) year Community College certificate in Health Office Administration, Medical Administration, or a related field, along with one (1) year experience in a health care or medical office setting. An equivalent combination of education and experience may be considered.
• Experience working with electronic medical billing, scheduling, and electronic health record systems.
• Excellent organizational skills with a high degree of accuracy, attention to detail, discretion, and confidentiality when managing sensitive financial and health-related information.
• Demonstrated ability to prioritize competing demands, problem solve independently, and work effectively within a fast-paced environment.
• Strong computer, technical, and communication skills, with the ability to work collaboratively within a multidisciplinary, student-centered health care setting.
• Demonstrated commitment to providing accessible, inclusive, and compassionate customer service.
• Strong understanding of privacy and confidentiality responsibilities, including a working knowledge of the Personal Health Information Protection Act (PHIPA).

Responsibilities

• Accurately processes and reconciles practitioner billing across the Health and Performance Centre using Input Health (EMR) and billing systems.
• Coordinates billing and revenue control processes, including invoicing, collections, third-party insurance billing, payment processing, deposit preparation, reconciliations, and practitioner remuneration reporting.
• Reviews claim rejections and reconciliation reports, investigates discrepancies, and completes corrections and resubmissions as required.
• Supports fiscal year-end financial processes including audit preparation, reconciliation of receivables and payables, and reporting related to outstanding accounts.
• Responds to patient, student, and provider inquiries related to billing, insurance coverage, and payments in a professional and confidential manner.
• Assists with administrative support duties across Student Wellness Services including appointment booking, answering phones, scanning and managing electronic records, processing referrals, and receiving payments as required.
• Contributes to the development and improvement of efficient administrative and billing practices and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree