Revenue Assurance Investigator (Hybrid)
About The Position
Eversource is seeking a Revenue Assurance Investigator to conduct investigations related to revenue protection. This role involves developing and documenting case materials, working with various departments, and supporting the creation of new strategies and policies to address energy theft and revenue loss. The position requires building networks with law enforcement and other utilities, conducting all phases of revenue recovery investigations, and providing guidance and technical assistance to field and staff personnel. The investigator will also prepare legal documents, act as an expert witness, and participate in the development of new Revenue Protection initiatives.
Requirements
- Understanding of civil, criminal, and business bodies of law.
- Knowledge of electric and/or gas meter systems, electric service requirements, National Electric and Safety Codes, Customer accounting systems and Corporate Safety Manual.
- Thorough understanding of confidentiality practices and union practices and procedures.
- Strong analytical and problem solving skills as well as the ability to interpret complex information.
- Excellent written and oral communication skills.
- Capable of compiling case investigations accurately, thoroughly and in a timely manner.
- Able to act as a liaison and to work effectively with various organization levels within and outside of the Company.
- Strong detail orientation as well as the ability to be thorough and precise.
- Demonstrated skill with MS Office applications such as Word and Excel.
- A BS degree in engineering, business or the equivalent.
- Three (3) or more years of related experience are required.
- Candidate should possess knowledge of electric and/or gas metering systems.
- Valid Motor Vehicle Operator License is required.
Nice To Haves
- Past exposure to security and intelligence training with emphasis on investigative, observation, and surveillance skills preferred.
Responsibilities
- Builds networks with Law Enforcement Agencies, other utilities and other theft of service organizations to share information, new techniques, software programs, etc., involving diversion and theft.
- Conducts all phases of revenue recovery investigations including the attainment of depositions and supporting data for both judicial and administrative processing as well as fact-finding from Company and Public records related to theft of service cases.
- Provides support to field personnel to resolve revenue protection cases involving diversion or meter tampering.
- Provides guidance, training and technical assistance to field and staff personnel regarding energy theft investigations.
- Works with supervision to resolve complex issues related to Revenue Protection cases.
- Assists in developing, establishing and maintaining uniform policies, procedures, practices, and standards to identify and/or prevent energy theft or other type of revenue loss.
- Works with Law Enforcement Agencies (LEAs), legal counsel, judiciary representatives, other utilities and organizations critical to successful resolution of cases.
- Prepares legal documents including affidavits and complaints on behalf of Eversource.
- Acts as an expert witness as required including testifying on behalf of the Company in civil and criminal proceedings.
- Participates in the development of new Revenue Protection initiatives and the change management process for implementation.
Benefits
- Competitive total rewards program
- Salary is commensurate with your experience
- Eligible for a potential incentive
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
