Revenue Assurance Coordinator

Valicor Environmental Services LLC•Monroe, OH

13d•Onsite

About The Position

The Revenue Assurance Coordinator is responsible for the final stage of the invoice process, ensuring completed invoices are successfully submitted, received, and acknowledged through customer portal sites. This role serves as the final-mile owner for large and high-volume customer invoices, helping to eliminate avoidable delays that can impact cash collection. This position will work closely with Billing, Collections, Operations, and customer contacts to ensure invoices move through customer portals accurately and timely. The successful candidate will be detail-oriented, proactive, and comfortable resolving issues directly with customer counterparts to prevent invoices from becoming stalled or rejected.

Requirements

Experience in billing, accounts receivable, collections, customer service, or administrative support preferred.
Strong attention to detail and follow-through.
Comfortable working in customer portals, business systems, spreadsheets, and shared tracking tools.
Ability to communicate professionally with internal teams and external customer contacts.
Strong organizational skills with the ability to manage multiple customer accounts and deadlines.
Problem-solving mindset with the ability to identify roadblocks and drive them to resolution.
Ability to work independently while keeping leadership informed of issues and trends.

Nice To Haves

Prior experience with customer invoice portals.
Experience supporting high-volume billing or collections processes.
Familiarity with invoice documentation, purchase orders, customer approvals, or payment delay resolution.
Ability to identify process improvements and help standardize repeatable workflows.

Responsibilities

Export, upload, and submit final invoices and supporting documentation through customer portal sites.
Confirm that customers successfully receive, accept, and acknowledge submitted invoices.
Monitor customer portals for rejected, delayed, missing, or incomplete invoice submissions.
Resolve portal-related issues that could delay payment, including missing documentation, submission errors, customer questions, or system-related obstacles.
Establish strong working relationships with customer portal contacts, AP teams, and other customer counterparts.
Partner with Billing to ensure invoices are complete and ready for submission before upload.
Partner with Collections to identify accounts where portal delays are impacting payment timing.
Maintain clear tracking of submission status, customer responses, open issues, and resolution timelines.
Help develop and document best practices for customer portal invoice submissions.
Support high-volume and priority customer accounts where delays create increased risk to cash flow.