Revenue Assistant (International)

DAC Beachcroft•Seekonk, MA

1d•Onsite

About The Position

To support those international clusters where the Finance operational tasks are actioned by the central UK Finance Operations function. This will include services to those clusters relating to: ensuring monthly processing of proformas and credit notes are completed within given deadlines; effective internal and external client query resolution to minimise lock up days; monitoring for inaccurate / missing file data and updating as necessary to ensure bills meet client requirements.

Requirements

Significant experience in a legal billing environment including large volume processing.
High quality work with a focussed internal and external client service approach.
Must be highly organised with the ability to effectively manage a constantly changing workload under pressure, meeting demanding processing targets and adhering to service standards.
Able to work unsupervised and on own initiative with a pro-active and flexible approach.
An ability to communicate effectively and to build strong working relationships with both team members and internal clients.

Responsibilities

Processing of proformas, matter management and query resolution for the international clusters and have a clear understanding of working practices within these areas.
Taking ownership of complex billing arrangements.
Building strong working relationships with all levels of colleagues across the international clusters.
Liaising with Partners, lawyers and Practice Managers to resolve queries, feedback on suggested process improvements and escalate potential issues.
Understanding client billing requirements – resolving and updating inaccurate / missing data on files as necessary.
Processing reversals and credit notes, feeding back to the Revenue & Collections Manager any bad practices.
Meeting SLA targets for billing and query resolution.
Assisting with cash collections.
Assisting with e-billing including ensuring compliant matter set up through to submissions.
Supporting the colleague in the Payments team with a requirement to learn their role (and vice versa) to cover for absences (additional support will be provided by the wider Finance Operations teams).